Insurance Administrator, bilingual

National Bank; Winnipeg; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in finance is seeking an Insurance Administrator in Winnipeg, responsible for delivering exceptional customer service through accurate processing of insurance policies and vehicle registrations. The role requires bilingual proficiency, a commitment to detail, and relevant experience in customer service and the insurance industry.

Benefits

Health and wellness programs

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Community involvement opportunities

Telemedicine and virtual sleep clinics

Qualifications

• Bilingual (French/English), written and spoken.
• 2+ years customer service or office administration experience.
• Prior insurance industry experience is an asset.

Responsibilities

• Process insurance policies and vehicle registrations accurately.
• Engage with insurance agents and customers to rectify policies.
• Manage the Loss Damage Waiver program for eligible leases.

Skills

Attention to detail

Customer service excellence

High accountability

Education

Post-secondary education or equivalent work/training experience

Completion of General Insurance Essentials Course

Job description

The Insurance Administrator role provides excellent customer service through the timely and accurate processing of insurance policies and vehicle registrations, including renewals, cancellations, and expirations, as well as maintaining excellent interdepartmental relationships.

Your role :

• Attention to detail, customer service excellence, and high accountability.
• Verify and ensure assets have proper insurance and registration in compliance with requirements.
• Review and process external insurance policies and registration documents, promptly updating our system to reflect accurate coverage.
• Proactively engage with insurance agents and customers to rectify non-compliant policies.
• Address insurance and registration cancellations efficiently, contacting customers and/or insurance agents for timely reinstatements.
• Escalate insurance delinquencies to Collections following established procedures.
• Secure confirmation of insurance for assets ineligible for the Loss Damage Waiver program.
• Handle insurance-related correspondence using various communication methods, including issuing letters and final notifications.
• Provide prompt and informative responses to customer inquiries, maintaining a customer-centric approach.
• Manage the Loss Damage Waiver program for eligible leases, including quoting fees and processing enrollment or removal throughout the lease term.
• Process Power of Attorney requests efficiently, considering provincial nuances, and collaborate with provincial registry offices to resolve issues and ensure compliance.
• Contribute as a collaborative team player, emphasizing process improvement and clear communication.

Your team :

As part of the National Leasing sector, you’ll be on a team of six colleagues reporting to the Team Manager. Our team specializes in equipment leasing & financing, supporting equipment dealers with hassle-free financing solutions across various industries in Canada.

We offer ongoing learning opportunities, including hands-on training, courses, and collaboration with colleagues of diverse expertise.

Prerequisites :

• Bilingual (French / English), written and spoken
• Post-secondary education or equivalent work/training experience
• Completion of General Insurance Essentials Course or equivalent insurance industry courses is an asset
• 2+ years of customer service or office administration experience
• Prior insurance industry experience is an asset

NBCMB

Your benefits

Along with competitive compensation, you’ll be eligible for a wide range of benefits, including:

• Health and wellness programs
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Community involvement opportunities
• Telemedicine and virtual sleep clinics

We foster positive employee experiences through dynamic environments and modern collaboration tools, encouraging feedback and ongoing communication.

We're putting people first

As a human-scale bank, we stand out for courage, entrepreneurial spirit, and passion for people. Our mission is to positively impact lives, guided by values of partnership, agility, and empowerment. Inclusivity and accessibility are central to our workplace, and we welcome all candidates and offer accommodations as needed.

Come live your ambitions with us!