Qualified Persons Security Officer

Interlake-Eastern RHA; Powerview-Pine Falls; On-site; CAD 40,000 - 52,000; Full time

Job summary

The Interlake-Eastern Regional Health Authority is hiring a Qualified Persons Security Officer (QPSO) for the Pine Falls Health Complex in the Security department. The role focuses on maintaining a safe hospital environment, de-escalating situations, and protecting patients and staff.

Training and designation under the Mental Health Act are provided with ongoing retraining. Requirements include Grade 12 or equivalent and a Manitoba Security Guard License, plus the ability to work days and nights

Qualifications

• Grade 12 or equivalent.
• Post-secondary education or experience in a related field.
• Possess and maintain a valid Manitoba Security Guard License.
• Excellent verbal and written communication with a focus on customer service.
• Ability to remain professional in elevated situations and make sound decisions under pressure.

Responsibilities

• Support a safe and secure healthcare environment.
• De-escalate tense situations and protect patients and staff.
• Escort and custody duties as required within hospital settings.

Skills

Verbal communication

Written communication

Customer service

De-escalation

Professionalism under pressure

Cultural awareness

Education

Grade 12 or equivalent

Post-secondary education or related experience

Job description

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Employer: Interlake-Eastern Regional Health Authority

Site: Interlake-Eastern Regional Health Authority - Pine Falls Health Complex

Department / Unit: Security

Job Stream: Non-Clinical

Union: MGEU

FTE: 1.00

Anticipated Shift: Days; Nights

Salary: As per collective agreement

The Interlake-Eastern Regional Health Authority delivers health-care services on First Nation Treaty Territories 1, 2, 3 and 5 and on the homeland of the Métis Nation.We respect that First Nations treaties were made on these territories, acknowledge harms and mistakes, and we dedicate ourselves to collaborate in partnership with First Nations, Inuit and Métis peoples in the spirit of reconciliation.

Position Summary:

The Qualified Persons Security Officer (QPSO) is a hospital employee and licensed security guard specifically trained to support a safe and secure healthcare environment, particularly emergency departments/urgent care centers, which are specifically staffed to provide mental health care services. A QPSO will receive site provided specific training to enable them to protect vulnerable mental health patients and the care team with skills for event de-escalation, securing and protecting patients. QPSOs can receive custody of individuals awaiting an involuntary medical examination or psychiatric assessment whom have been escorted to the facility by police, typically under a Form 3. Once level of supervision and safety criteria is met, police may be released to perform duties in the community.

Qualifications:

TRAINING/DESIGNATION:

QPSOs will receive training to the provincially adopted, and Manitoba Health approved training program for QPSOs. Upon initial demonstrated and ongoing competence, they will be designated by the IERHA as a Qualified Person under the Mental Health Act. Ongoing re-training will be provided by the IERHA, and with ongoing demonstrated competence they will maintain their designation.

• Successfully complete the QPSO Training Program and maintain their ability with annual retraining.
• Be designated as an QPSO (under the Mental Health Act).
• Successfully complete training and ongoing related to restraining uncooperative persons as authorized by IERHA.
• Successfully pass the Physical Abilities test and undergo regular re-testing.
• Attend employer-approved cultural sensitivity training.

The training and designation program will be comprised of a testing process, which includes but is not limited to: written test, physical test, job performance and security screening.

• Completion of Grade 12 or equivalent.
• Post-Secondary education or experience in a related field required.
• Possess and maintain a valid Manitoba Security Guard License.
• Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
• Excellent verbal and written communication with a focus on customer service and public relations.
• Ability to remain professionals in elevated situations, and make sound decisions under stressful conditions.
• Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e. Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
• Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
• Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
• Will be required to complete cultural safety training required by the employer.
• Knowledge of healthcare and community resources in order to support clients.
• Demonstrated ability to maintain professionalism and make sound decisions under pressure.
• Valid Class 5 Manitoba drivers license.
• Mental and physical ability to meet the demands of the position.
• Completes and maintains a satisfactory pre-employment security check.
• Satisfactory employment record.

Internal applicants must include a current resume with application upon change of department, site, program and or classification.

As a condition of employment, all successful applicants will be required to provide a satisfactory criminal record check (with vulnerable sector screening), adult abuse and child abuse registry checks prior to commencing employment.

The Interlake-Eastern Regional Health Authority is committed to increasing the representation of Indigenous people at all levels within our workforce. We encourage successful Indigenous individuals to self-declare by completing a voluntary self-declaration as part of the application process.

Given the cultural diversity of our region, the ability to communicate in more than one language would be considered an asset. Proficiency of both official languages is essential for target and designated bilingual positions.

The Interlake-Eastern Regional Health Authorityvalues and supports employment equity and workplace diversity and encourages all qualified individuals to apply. Accessibility accommodations are available on request for candidates taking part in all aspects of the selection.