Qualified Person - Security Personnel

Shared Health-Soins Communs; Winnipeg; On-site; CAD 33,000 - 40,000; Part time

Job summary

Shared Health at Health Sciences Centre in Winnipeg seeks Qualified Persons Security Personnel (QPSP) to support a safe healthcare environment. You will be trained to de-escalate situations and safeguard patients and staff, including those escorted by police under Form 3.

Role includes ongoing training, annual retraining, and compliance with the Mental Health Act. Requires security licensing, valid driver’s license, and strong communication skills.

Qualifications

• Must have Grade 12 or higher.
• Post-secondary education or related experience required.
• Valid Manitoba Security Guard license.
• Class 5 driver’s license.
• Strong communication and customer service skills.
• Ability to handle high-stress situations with de-escalation techniques.

Responsibilities

• Protect patients and staff in a hospital environment.
• Assist in de-escalation and security of potentially volatile situations.
• May custody individuals escorted by police under Form 3.
• Perform duties to maintain a safe healthcare setting.
• Complete required training and maintain designation under Mental Health Act.

Skills

Verbal communication

Written communication

Use of Force knowledge

Crisis de-escalation

Public relations

Indigenous cultural awareness

Indigenous language (asset)

Professionalism under pressure

Self-motivation

Education

Grade 12 or equivalent

Post-secondary education or related experience

Job description

Requisition ID: 413478

Position Number: 20075920

Posting End Date: Open Until Filled

City: Winnipeg

Employer: Shared Health

Site: Health Sciences Centre - 820 Sherbrook

Department / Unit: Security Services

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: ASAP

FTE: 0.80

Anticipated Shift: Days;Nights;Weekends

Work Arrangement: In Person

Daily Hours Worked: 12.00

Annual Base Hours: 2080

Salary: $24.043 , $24.811 , $25.626 , $26.464 , $27.336 , $28.232 , $28.780

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

The Qualified Persons Security Personnel (QPSP) are hospital employees and licensed security guards, who are specifically trained to support a safe and secure healthcare environment, particularly emergency departments/urgent care centers, which are specifically staffed to provide mental health care services. A QPSP will receive site provided specific training to enable them to protect vulnerable mental health patients and the care team with skills for event de-escalation, securing and protecting patients. QPSPs can receive custody of individuals awaiting an involuntary medical examination or psychiatric assessment who have been escorted to the facility by police, typically under a Form 3. Once level of supervision and safety criteria is met, police may be released to perform duties in the community.

Training/Designation

QPSPs will receive training to the provincially adopted, and Manitoba Health approved training program for QPSPs. Upon initial demonstrated and ongoing competence, they will be designated by the SDO as a Qualified Person under the Mental Health Act. Ongoing re-training will be provided by the SDO, and with ongoing demonstrated competence they will maintain their designation.

Personnel must:

• Successfully complete the QPSP Training Program and maintain their ability with annual retraining.
  • Violence Prevention Program
  • Emergency Mental Health First Aid
  • Use of force and de-escalation
  • Customer service training
  • Indigenous and cultural sensitivity training
• Be designated as an QPSP (under the Mental Health Act).

Experience

• Minimum 1 year experience as a Security Patrol Officer or equivalent.

Education (Degree/Diploma/Certificate)

• Completion of Grade 12 or equivalent.
• Post-Secondary education or experience in a related field required.

SPECIAL TRAINING

• Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.

Certification/Licence/Registration

• Possess and maintain a valid Manitoba Security Guard license.
• Valid Class 5 driver’s license.

Qualifications And Skills

• Canadian Citizen or Permanent Resident.
• Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks - maintained regularly throughout the course of employment.
• Self-motivated including the ability to take due care and responsibility while working alone and unsupervised.
• Excellent verbal and written communication with a focus on customer service and public relations.
• Ability to remain professional in elevated situations and make sound decisions under stressful conditions.
• Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e., Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
• Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
• Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
• Will be required to complete cultural safety training required by the employer.
• Knowledge of healthcare and community resources in order to support clients.
• Demonstrated ability to maintain professionalism and make sound decisions under pressure.

Physical Requirements

• Ability to perform the essential physical requirements of the position. Position requires a considerable amount of walking, standing, and the physical ability to restrain or evict unauthorized individuals.
• Physical ability to carry out duties of the position.

The position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce.