Installation Support Coordinator - Paid Training

Window Mart; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Job summary

A leading provider of windows and doors in Canada is seeking an Installation Department Assistant in Edmonton. The role involves providing customer support, coordinating service inquiries, resolving complaints, and managing internal documentation. Candidates should have strong client service skills, effective communication abilities, and knowledge in MS Office. This full-time position offers paid training and an opportunity to thrive in a fast-paced environment.

Qualifications

• Strong client service skills.
• Effective verbal and written communication skills.
• Knowledge in MS Office software.
• Ability to prioritize a high volume of workload.
• Ability to analyze and interpret policy guidelines.
• Adaptability to change and teamwork skills.

Responsibilities

• Provide direct support to customers via phone and email.
• Coordinate and answer questions on services, products, and procedures.
• Resolve customer complaints regarding installations.
• Handle order fulfillment and document preparation.
• Organize internal files and manage completed documents.
• Contribute to process optimization and improvement.
• Solve problems related to procedures and file management.

Skills

Strong client service skills

Effective verbal communication

Effective written communication

Knowledge in MS Office

Ability to prioritize workload

Problem-solving skills

Job description

A leading provider of windows and doors in Canada is seeking an Installation Department Assistant in Edmonton. The role involves providing customer support, coordinating service inquiries, resolving complaints, and managing internal documentation. Candidates should have strong client service skills, effective communication abilities, and knowledge in MS Office. This full-time position offers paid training and an opportunity to thrive in a fast-paced environment.