Installation Department Assistant – Edmonton

Window Mart; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Job summary

A leading provider of windows and doors in Canada is seeking an Installation Department Assistant in Edmonton. The role involves providing customer support, coordinating service inquiries, resolving complaints, and managing internal documentation. Candidates should have strong client service skills, effective communication abilities, and knowledge in MS Office. This full-time position offers paid training and an opportunity to thrive in a fast-paced environment.

Qualifications

• Strong client service skills.
• Effective verbal and written communication skills.
• Knowledge in MS Office software.
• Ability to prioritize a high volume of workload.
• Ability to analyze and interpret policy guidelines.
• Adaptability to change and teamwork skills.

Responsibilities

• Provide direct support to customers via phone and email.
• Coordinate and answer questions on services, products, and procedures.
• Resolve customer complaints regarding installations.
• Handle order fulfillment and document preparation.
• Organize internal files and manage completed documents.
• Contribute to process optimization and improvement.
• Solve problems related to procedures and file management.

Skills

Strong client service skills

Effective verbal communication

Effective written communication

Knowledge in MS Office

Ability to prioritize workload

Problem-solving skills

Tools

MS Office

Job description

Installation Department Assistant – Edmonton

Window Mart Inc. is the leading provider of windows and doors in Alberta, British Columbia, Saskatchewan, and Ontario. We specialize in supplying and installing beautiful, high-quality, and energy-efficient windows and doors. As an industry leader in Canada, we are proud to provide our customers with exceptional service.

Window Mart company is looking for a full time installation department assistant in Edmonton. We are looking for an enthusiastic, dedicated, and customer oriented person.

Responsibilities Will Include

• Direct phone and email information support to customers.
• Coordinating and answering questions on services, products and procedures to customers and installation team.
• Answers enquiries and resolves customer complaints regarding installations.
• Order fulfillment, document preparation.
• Management and organization of internal files, filing and storing completed documents.
• To contribute efficiently to the working process optimization and continuous improvement.
• Solving problems regarding procedure and to keep up with constantly changing electronic file management.

Qualifications

• Strong client service skills.
• Effective verbal and written communication skills.
• Knowledge in MS Office software.
• Ability to prioritize a high volume of workload in a demanding fast paced environment.
• Analyze and interpret policy and procedure guidelines.
• Mature individual with the ability to adapt to change and work in a multidisciplinary team setting both independently and working within a team.

Paid training provided.