Installation Services Department Manager

Kent Building Supplies; Dartmouth; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a dynamic Installation Services Department Manager to lead a passionate team in Dartmouth. This role involves driving operational efficiency and customer satisfaction while overseeing a team of sales associates and project coordinators. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and a background in sales and management. Join a company that values integrity and fosters a culture of continuous improvement and innovation, offering a competitive salary and opportunities for growth in a supportive environment.

Qualifications

• Strong leadership abilities with a positive attitude and drive for success.
• Customer-focused mindset with a deep understanding of its importance.
• Ability to manage multiple projects while meeting deadlines.

Responsibilities

• Lead and develop a team of sales associates in a competitive environment.
• Manage customer quotes and installation processes ensuring high satisfaction.
• Build and maintain relationships with contractors and key customers.

Skills

Leadership

Customer Service

Sales Management

Communication Skills

Project Management

Problem Solving

Bilingual (English/French)

Education

Business Training

Sales Experience

Tools

Microsoft Office

Job description

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Job Description

Kent Building Supplies is seeking a highly motivated and experienced Sales Manager for our Installation Services Department to lead our team in Dartmouth, NS. This position offers a base salary with performance-based bonuses after a probationary period. The successful candidate will oversee a dynamic team of sales associates and project coordinators, driving operational efficiency, customer satisfaction, and business growth within the Installation Services department.

Job Description

Kent Building Supplies is seeking a highly motivated and experienced Sales Manager for our Installation Services Department to lead our team in Dartmouth, NS. This position offers a base salary with performance-based bonuses after a probationary period. The successful candidate will oversee a dynamic team of sales associates and project coordinators, driving operational efficiency, customer satisfaction, and business growth within the Installation Services department.

Responsibilities

• Lead, motivate, and develop a team of sales associates and project coordinators in a fast-paced, competitive environment.
• Manage customer quotes, follow-ups, and installation processes, ensuring excellent service and high customer satisfaction.
• Handle leadership and HR functions, including recruitment, performance management, career development, employee engagement, and facilitating team meetings.
• Drive sales through proactive customer engagement, suggestive selling, and sharing in-depth product knowledge.
• Build and maintain strong relationships with contractors/installers and key customers, fostering repeat business opportunities.
• Oversee the relationships with customers managed by the installed sales team and resolve challenges quickly and efficiently.
• Stay updated on the latest product trends, industry conditions, and best practices in customer service.
• Promote and uphold high safety standards within the team and during all customer interactions.
  
  

Qualifications

• Strong leadership abilities with a positive attitude, enthusiasm, and a drive for success.
• Customer-focused mindset with a deep understanding of its importance in achieving business goals.
• A background in business training, sales, and customer service is preferred.
• Strong foundation in management and the ability to solve problems independently.
• Excellent verbal and written communication skills; bilingual (English/French) is a plus.
• Ability to manage multiple projects simultaneously while meeting deadlines and sales targets.
• Proficient in Microsoft Office and adaptable to learning new software systems.
• A valid driver’s license and willingness to travel to customer sites.
• Knowledge of building materials and the construction process is an asset.
  
  

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Retail

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