Installation Coordinator

AMPCO Manufacturers Inc.; Coquitlam; On-site; CAD 30,307 - 38,572; Full time

Benefits offered by this job

Competitive wages

On-site gym

Free parking

Comprehensive health care coverage

Dental care

Life insurance

Vision care

RRSP program

Employee Family Assistance Program

Job summary

AMPCO Manufacturers Inc. in Coquitlam is looking for an Installation Coordinator to organize and schedule installation projects, ensuring materials are ready and schedules are updated. You'll manage customer communications and continually improve processes for installers.

The ideal candidate has strong customer service skills, experience with appointment scheduling, and the ability to multi-task effectively. This full-time, on-site role offers competitive hourly pay ranging from $22.00 to $28.00.

Qualifications

• Ability to multi-task and ensure follow-up.
• Experience in the Digital Graphics industry highly preferred.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Contact customers to schedule installs and confirm appointments.
• Update system on all scheduled installations and schedule changes.
• Ensure all procedures are followed by the installers.

Skills

Experience in setting appointments via phone

Great customer service skills

Ability to deal with changes

General knowledge of the Vancouver area

Ability to work independently and as part of a team

Computer skills, preferably all Office type software

Job description

About Ampco

AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 70,000 square‑foot facility in Coquitlam, British Columbia. A privately‑owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide‑format digital graphics and membrane switches for companies worldwide.

AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning ourselves as an extension of our client’s design, sourcing, engineering and logistics teams. We pride ourselves in providing superior customer service and evolving product lines as well as very high‑quality products.

AMPCO’s strongest asset remains our talented, passionate workforce, with 100+ employees who are the power behind our company’s expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award‑winning organization that continually strives to meet our partners’ expectations and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you!

Position Summary

The Installation Coordinator is responsible for organizing and scheduling installation projects by coordinating with customers, installers, and internal teams, ensuring materials and resources are ready, and keeping all schedules up to date. This position also maintains strong customer communication, manages changes or delays, and continuously improves processes while ensuring installers clearly understand and follow all required procedures.

Key Responsibilities

• Contact customers to schedule installs, do follow‑ups and confirm the appointment.
• Schedule installer work orders for completed projects with internal and external resources.
• Confirm material orders are ready for installer pickup.
• Re‑schedule delayed installs with customers and installers.
• Update system on all scheduled installations and schedule changes.
• Continually look to improve our installers’ resources, process and procedures.
• Ensure all procedures are followed and installers understand all work needing to be performed.

Qualifications

• Experience in setting appointments via phone (experience in the Digital Graphics industry highly preferred).
• Ability to deal with consistent changes and rush requirements.
• Develop a resource strategy to be able to react to rush situations.
• Great customer service skills with ability to communicate well orally and in writing.
• Ability to work independently and as part of a team.
• Ability to multi‑task and ensure follow‑up.
• General knowledge of the Vancouver and surrounding areas.
• Computer skills, preferably all Office type software.
• Ability to work in a fast‑paced, high‑pressure environment.
• Knowledge of Digital Graphics – preferred but not necessary.

Benefits

• Competitive wages that reflect your skills and dedication.
• Enjoyable company events to build connections and unwind.
• Convenient access to an on‑site gym for your fitness needs.
• Free on‑site parking for hassle‑free commuting.
• Comprehensive extended health care coverage for your well‑being.
• Dental care to keep your smile healthy.
• Life insurance for added peace of mind.
• Vision care to support your eye health.
• Participate in our RRSP program to plan for the future.
• Access our Employee Family Assistance Program for additional support when needed.

Position Overview

• Job Title: Installation Coordinator.
• Department: On‑Demand.
• Reports To: On‑Demand Supervisor.
• Job Type: Full‑time, Permanent.
• Location: On‑Site.
• Schedule: 8‑hour shift, Monday to Friday 8:00am – 4:30pm.
• Pay Range: The typical hiring range for this position is from $22.00 to $28.00 hourly; the base pay offered may vary depending on job‑related knowledge, skills, experience, and internal equity.