Installation Assistant Manager

Durabuilt Windows & Doors; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Durabuilt Windows & Doors is seeking an Installation Assistant Manager to oversee the installation department. This role involves both office coordination and field oversight to ensure projects meet company standards and deadlines.

The ideal candidate should have supervisory experience in window installation management and strong communication and problem-solving skills. Join us to make a difference in delivering high-quality installations.

Qualifications

• 3–5 years of supervisory experience in window installation management or equivalent field.
• Experience in both office and field operations.
• Strong ability to multitask and set priorities.

Responsibilities

• Lead and manage office and field teams including subcontractors and office staff.
• Ensure jobs meet quality standards and complete within timeframes.
• Follow up with customers post-installation to ensure satisfaction.

Skills

Superior computer skills (PSI, OMS, PQM)

Excellent verbal and written communication skills

Strong organizational abilities

Problem-solving skills

Excellent math skills

Job description

Position Overview

The Installation Assistant Manager is responsible for overseeing all aspects of the installation department to ensure that projects are completed efficiently, effectively, and in alignment with the company’s organizational policies, procedures, and strategic goals. This leadership role requires both office-based coordination and field-level oversight to drive operational excellence.

Responsibilities

Leadership & Team Management

• Lead and manage both office and field teams, including oversight of 10+ subcontractors and 2+ office staff members
• Supervise subcontracted installation crews as needed to ensure quality and timeliness
• Maintain adequate staffing levels for both support staff and installation crews
• Hold team members accountable for key installation metrics: first-time completion rates, installation lead times, installation gross margins, and crew productivity

Project Oversight & Quality Assurance

• Ensure all jobs are completed within designated timeframes and meet the highest quality standards
• Perform order verifications for scheduled installations, confirming orderable dimensions and special requirements
• Conduct routine job site inspections per installation guidelines
• Troubleshoot problem jobs, develop action plans for recovery, and follow through to completion

Customer & Stakeholder Relations

• Follow up with customers after installation completion to ensure satisfaction
• Interact with Operations and Sales personnel to resolve job-related issues
• Promote company commitment to customer satisfaction and ease of doing business
• Support the Replacement Department in achieving branch standards for returns, allowances, and customer satisfaction

Financial & Administrative

• Track and assist with collecting outstanding accounts receivable
• Provide order and job documentation support as needed
• Other duties as assigned by management

Qualifications

Required

• 3–5 years of supervisory experience in window installation management or equivalent field
• Experience in both office and field operations
• Superior computer skills (PSI, OMS, PQM)
• Excellent verbal and written communication skills
• Strong organizational abilities with ability to multitask and set priorities effectively
• Proficiency in problem-solving and self‑direction
• Excellent math skills, including measurements, dimensions, square footage calculations, discounts, percentages, and billing
• Basic understanding of construction blueprints

Preferred

• Ability to present information clearly and gather information from customers, managers, and colleagues
• Ability to adapt quickly to shifting priorities and tight timelines

Working Conditions

• Office-based role with occasional field visits
• Standard equipment: computer, phone, and scheduling tools
• Fast‑paced environment requiring quick thinking and proactive problem‑solving
• Flexibility to adapt to changing priorities and tight deadlines

Why Join Durabuilt?

We are committed to building with purpose:

• Innovative – Join a team that continually seeks to improve and create value
• Accountable – We stand behind our work, our people, and our brand
• Caring – We genuinely support each other, our customers, and our communities
• Growth‑Minded – We invest in your professional development and expect excellence

We believe in diversity, inclusion, and equal opportunity for all. We welcome applicants from every background, experience, and identity.