Installation and Services Coordinator

Autism Services; Regina; Hybrid; CAD 48,000 - 70,000; Full time

Job summary

Autism Services in Regina, Canada, seeks an Installation and Service Coordinator to manage timely pickups, deliveries, and installations, coordinate with customers and vendors, and track projects to completion.

You will communicate by phone and email, help drive continuous improvement, and collaborate with Installers, Managers and Sales staff to meet deadlines while maintaining accuracy and strong organizational skills.

Qualifications

• Minimum Grade 12 or equivalent.
• Experience in construction/trade will be considered an asset.
• Project management experience will also be considered an asset.

Responsibilities

• Coordinate pickups, deliveries and installations with customers and vendors.
• Lead timely coordination of cabinet pickups, delivery, installation and service.
• Analyze and process service parts cost-effectively for each job.
• Communicate via phone and email with customers on job status.
• Follow up on concerns and provide timely solutions.
• Maintain ongoing communication with Installers, Managers and Sales staff to meet deadlines.
• Track and document progression of tasks via internal systems.
• Participate in regular meetings and contribute to continuous improvement initiatives.

Skills

English communication

Typing

MS Office/Outlook/Teams

Interpersonal skills

Attention to detail

Time management

Ability to work under pressure

20/20 knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Teams

Job description

The Installation and Service Coordinator will be part of a team that coordinates pickup, delivery, and installation services of product and services with customers, and vendors. The Installation and Service Coordinator will also be responsible for tracking projects and driving their completion in the most time sensitive and cost-effective manner.

Key Position Responsibilities

• - Focused on growing and retaining customers.


• Leading the timely coordination of cabinet pickups, delivery, installation and service.


• Analyze and Process service parts in a cost-effective manner for each job.


• Communicate via phone and email with customers on the status of their jobs.


• Follow up on any concerns and provide timely solutions.


• Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met.


• Track and document the progression of the tasks via internal systems.


• Attend and participate in regular meetings.


• - Continuous improvement


• Promote a culture of continuous improvement.


• Present ideas for improving customer care.


• Consistently communicate with customers, Design Consultants, Installers and Vendors.


• Participate in continuous improvement initiatives.


• Feedback from customer experience.

Key Knowledge, Skills and Abilities

• Excellent verbal and written English communication skills.


• Excellent typing skills.


• Proficiency of Microsoft Office, Outlook, and Teams.


• Exceptional Interpersonal and organizational skills.


• Accuracy and attention to detail.


• Time management.


• Ability to work under pressure and deal with multiple deadlines.


• Knowledge and understanding of 20/20 (preferred).

Requirements

• Minimum Grade 12 or equivalent.


• Experience in construction/trade will be considered an asset.


• Project management experience will also be considered an asset.