Installation and Services Coordinator

Autism Services; Saskatoon; Hybrid; CAD 42,000 - 60,000; Full time

Job summary

Autism Services is seeking an Installation and Service Coordinator to join a team that coordinates pickup, delivery, and installation services for customers and vendors. You will track projects and drive completion in a time-sensitive and cost-effective manner.

Responsibilities include growing and retaining customers, coordinating installation activities, processing service parts cost-effectively, and providing timely status updates to customers by phone and email.

Qualifications

• Minimum Grade 12 or equivalent; construction/trade experience is an asset.
• Project management experience is an asset.
• Experience with 20/20 software is preferred.

Responsibilities

• Coordinate cabinet pickups, delivery, installation and service.
• Lead timely coordination of projects with customers and vendors.
• Analyze and process service parts in a cost-effective manner for each job.
• Communicate via phone and email with customers on the status of their jobs.
• Follow up on any concerns and provide timely solutions.
• Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met.
• Track and document the progression of the tasks via internal systems.
• Attend and participate in regular meetings.
• Continuous improvement.
• Promote a culture of continuous improvement.
• Present ideas for improving customer care.
• Consistently communicate with customers, Design Consultants, Installers and Vendors.
• Participate in continuous improvement initiatives.
• Feedback from customer experience.

Skills

Communication

Typing

Interpersonal skills

Organization

Attention to detail

Time management

Pressure handling

20/20 knowledge

Construction industry knowledge

Education

Grade 12 or equivalent

Tools

Microsoft Office

Outlook

Teams

Job description

The Installation and Service Coordinator will be part of a team that coordinates pickup, delivery, and installation services of product and services with customers, and vendors. The Installation and Service Coordinator will also be responsible for tracking projects and driving their completion in the most time sensitive and cost-effective manner.

Key Position Responsibilities:

• Focused on growing and retaining customers.
• Leading the timely coordination of cabinet pickups, delivery, installation and service.
• Analyze and Process service parts in a cost-effective manner for each job.
• Communicate via phone and email with customers on the status of their jobs.
• Follow up on any concerns and provide timely solutions.
• Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met.
• Track and document the progression of the tasks via internal systems.
• Attend and participate in regular meetings.
• Continuous improvement.
• Promote a culture of continuous improvement.
• Present ideas for improving customer care.
• Consistently communicate with customers, Design Consultants, Installers and Vendors.
• Participate in continuous improvement initiatives.
• Feedback from customer experience.

Key Knowledge, Skills and Abilities:

• Excellent verbal and written English communication skills.
• Excellent typing skills.
• Proficiency of Microsoft Office, Outlook, and Teams.
• Exceptional Interpersonal and organizational skills.
• Accuracy and attention to detail.
• Time management.
• Ability to work under pressure and deal with multiple deadlines.
• Knowledge and understanding of 20/20 (preferred).
• Knowledge of the construction industry.

Requirements:

• Minimum Grade 12 or equivalent.
• Experience in construction/trade will be considered an asset.
• Project management experience will also be considered an asset.

These responsibilities are not intended to be all inclusive. It represents typical elements and criteria to perform the job successfully.