Install Operations Manager, Amazon Key

Amazon; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join Amazon's Key team as an Install Operations Manager, where you will drive vendor relationships and optimize delivery processes through technology solutions. You'll be at the forefront of enhancing customer delivery experiences while collaborating closely with the Business Development team.

Qualifications

• 5+ years of experience managing Channel partners and security integrators.
• Experience with sales CRM tools.
• Experience defining and implementing sales processes.

Responsibilities

• Own ongoing communication with Access Controls companies.
• Review Installation Agreements and results recording.
• Generate business through sales calls to vendor customers.

Skills

Microsoft Excel

Sales processes

Communication

Education

Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field

Tools

Salesforce

Job description

Come join Amazon Key team to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics, Prime NOW and Amazon Flex, and its scope is expanding every day.

Our team is actively seeking motivated and multi-talented individuals who are passionate about maintaining and developing strong vendor relationships. Our vendors provide their customers with our technologies in IoT (Internet-of-Things). We develop technology based solutions that includes devices, hardware, and software, matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.

As a Install Operations Manager you will help our vendors to maintain maximum productivity through pipeline management, motivation and consistency of communication.

You will work closely with our Business Development team and will have a significant impact on the Key for Business team.

Key job responsibilities
Relationships with Access Controls companies are our lifeline. A Install Operations Manager will own most ongoing communication with these companies. Tasks include:
- Vendor on-boarding
- Pipeline review
- Sales calls to customers
- Device cycle counts
- Agreement review


A day in the life
Each day will be a little different but most days will include:
- Calls and emails to partners/vendors to determine their projected work for the week
- Review of Installation Agreements and results recording
- Sales calls to vendor customers to generate business
- Email and phone calls to dispatch service calls

About the team
We are the Amazon Key Install Operations team. We help customers get their packages on time and securely at multifamily properties with Access Controls by working with the properties gate and door vendors. Our device authorizes entry without need for contact with residents or staff and adds the security of driver entry tracking.

BASIC QUALIFICATIONS

- 5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience managing Channel partners and security integrators

PREFERRED QUALIFICATIONS

- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.