Install Administrator (Calgary South)

Trail Appliances AB/SK; Calgary; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Job summary

Trail Appliances in Calgary, AB, is seeking an Install Administrator to coordinate service and installation schedules, validate work orders, and support field staff to ensure a smooth, positive customer experience.

This full-time role emphasizes accuracy, teamwork, and proactive problem solving, with mentorship and growth opportunities, competitive benefits, and a supportive work culture.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Excellent organizational abilities.
• Strong teamwork and collaboration skills.
• Proficient computer skills with exceptional telephone etiquette.

Responsibilities

• Examine and validate work orders for accuracy, completeness, and proper documentation, taking corrective actions when necessary.
• Efficiently schedule installation and service calls while verifying and updating customer information to ensure accurate records.
• Act as a central point of contact for field staff, offering timely support and resolving operational issues.
• Ensure contractor invoices and purchase orders are accurate, collaborating with internal teams to resolve discrepancies.
• Facilitate clear communication between departments to streamline operations and enhance overall service efficiency.

Skills

Customer service

Scheduling

Communication

Organizational skills

Teamwork

Phone etiquette

Tools

Microsoft Office

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Join Trail Appliances as an Install Administrator, where you'll play a key role in delivering exceptional customer service by ensuring the seamless coordination of our service and installation schedules. By optimizing technician availability and maintaining accurate work order information, you'll help create a positive experience for our valued customers. As part of our collaborative team, you'll contribute to our commitment to excellence, integrity, and customer satisfaction while upholding the strong family values that make us an industry leader.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities.

If you're passionate about customer service and looking for more than just a job, we provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you'll be doing:

• Examine and validate work orders for accuracy, completeness, and proper documentation, taking corrective actions when necessary
• Efficiently schedule installation and service calls while verifying and updating customer information to ensure accurate records
• Act as a central point of contact for field staff, offering timely support and resolving operational issues
• Ensure contractor invoices and purchase orders are accurate, collaborating with internal teams to resolve discrepancies
• Facilitate clear communication between departments to streamline operations and enhance overall service efficiency

What you need to be successful:

• Strong customer service and communication skills
• Ability to manage multiple tasks and priorities effectively
• Excellent organizational abilities
• Strong teamwork and collaboration skills
• Proficient computer skills with exceptional telephone etiquette

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 6:00am to 6:00pm

Compensation:

$17/hr - $19/hr

We value diverse perspectives and are committed to creating an inclusive workplace.