Office Administrator (Full time contract) - Victoria (0926)

Trail Appliances Ltd.; Langford; On-site; CAD 30,000 - 36,000; Full time

Job summary

Trail Appliances Ltd. is seeking an Office Administrator to join a fast-growing team in BC. The role is 50% customer-facing and 50% administrative, supporting customers and showroom teams with inquiries and payments in a busy store environment.

Contract duration is 6 months, with a 40-hour work week and weekend shifts. Compensation is $23.75/hour, with driving required for daily bank deposits and on-site work at multiple BC locations.

Qualifications

• Minimum typing speed of 40 words per minute.
• Strong attention to detail and accuracy in administrative tasks.
• Excellent written and spoken communication skills.
• Experience in customer service and handling inquiries.

Responsibilities

• Provide exceptional customer service as main point of contact for customers.
• Handle inbound calls and inquiries, both over the phone and in person.
• Assist in store administration and general office duties.
• Collaborate with Sales and Support teams to ensure timely service.
• Proactively personalize customer experiences and build rapport.

Skills

Typing 40 wpm

Attention to detail

Communication skills

Customer service

Teamwork

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm;have attention to detail as you will be responsible for collecting payments. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.

Compensation: $23.75/hour

Schedule: 40 hours per week, hours as scheduled, may include weekend shifts. Must drive to work daily to deliver bank deposit.

Contract duration: 6 months

As an Office Administrator, you will

• Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile ).
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

We hope you are passionate about

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

The experience we like to see

• Working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends when needed

Bonus Points

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Why join Trail:

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Extended health care and dental coverage
• Gym membership discount
• Professional Development Programs
• Career Progression
• Company events

$23.75 - $23.75 an hour

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?