Inspections and Service Coordinator

Johnson Controls; Brampton; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading company in smart and sustainable buildings is looking for a Scheduler in Brampton. You will be responsible for optimizing service scheduling, ensuring customer satisfaction, and collaborating in a dynamic environment. Candidates with 3-5 years of customer service experience and strong organizational skills are encouraged to apply.

Benefits

Competitive salary

Paid vacation/holidays/sick time available from day 1

Comprehensive benefits package

Extensive training opportunities

Encouraging team environment

Qualifications

• 3-5 years of customer service.
• Strong communication and organizational skills required.
• Experience as a fleet scheduler or service coordinator.

Responsibilities

• Schedule and optimize service work ensuring customer commitments are met.
• Utilize Oracle (ACE) to assign service calls to technicians.
• Monitor technician activity and manage customer expectations.

Skills

Customer service

Communication

Organization

Excel

Education

Associates or Bachelor’s degree

Tools

ACE/Oracle systems

Job description

Let's Build a better Tomorrow Together!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sicktime - Available from day 1
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Check us out! https://youtu.be/rS3_3zSHb4Q

What you will do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.

How you will do it

· Utilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, and criticality of the call and proximity to the customer.

· Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.

· Measure branch activity and compliance with program initiatives, identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.

· Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customers' expectations making judgments based on current workloads and priorities.

· Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.

· All other duties as assigned.

What we look for

Required

· 3-5 years of customer service

· Excellent communication skills

· Prominent level of organization

· Fleet scheduler or service coordinator

· Strong with Excel

Preferred

· Associates or Bachelor’s preferred

· Experience working in Tyco, Johnson Controls, or in a similar fast-paced work environment

· Use of ACE/Oracle systems preferred

· Product knowledge of life safety (fire alarm & sprinkler) equipment preferred

• We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. Johnson Controls listed in Forbes Best Employers for Diversity

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.