Service Coordinator

Saint Elizabeth; Markham; Hybrid; CAD 38,000 - 55,000; Full time

Job summary

A leading healthcare provider in Markham is looking for both Part-Time and Full-Time Service Coordinators. The role involves efficiently scheduling client appointments and maintaining positive relationships with staff while ensuring all service delivery complies with SE Health policies. Candidates should possess relevant education, customer service skills, and be adaptable in a dynamic environment.

Benefits

Competitive pay

Benefits and pension

Work-life balance

Inclusive workplace

Qualifications

• Experience managing multiple databases preferred.
• Intermediate data entry/keyboarding skills required.
• Related work experience in community health care services is an asset.

Responsibilities

• Schedule planning support to health care team.
• Maintain electronic client database and client records.
• Respond to caller inquiries and support billing activities.

Skills

Customer service

Problem solving

Data entry

Verbal communication

Adaptability

MS Office

Bilingual (French and English)

Education

Relevant post-secondary education

Courses in medical administration or health care training

Tools

PC database

MS Word

MS Excel

Job description

We are hiring a Part-Time and Full-Time Service Coordinator for our Markham Office (Hybrid)

Responsible for the efficient and effective scheduling of clients with a focus on building and maintaining positive internal relationships with front line staff and other administrative staff.All activities are conducted within the policies, procedures and standards of confidentiality of SE Health.

Part-time availability is 1 day a week, as well as every other weekend. Full-time availability is 5 days a week, no weekends required. May be required to travel in office for urgent needs.

POSITION RESPONSIBILITIES:

• Provide schedule planning support to health care team
• Appropriately schedule staff to ensure continuity of care in the provision of service delivery
• Update and maintain an electronic client database
• File and maintain client records
• Perform data entry of all relevant client, employee and billing information
• Respond to all caller inquiries with efficiency and appropriate urgency
• Provide support to billing activities
• Generate and distribute various scheduling and billing reports
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

QUALIFICATIONS:

• Relevant post-secondary education

• MS Office computer skills at an intermediate level

• Experience with management of multiple databases

• Courses in medical administration or health care training are preferred

POSITION REQUIREMENTS:

• Intermediate data entry/keyboarding skills
• Must be available for part-time 4-9pm or full-time 8am-4pm. Weekend shifts may vary from 9am-9pm or 10am-10pm.
• Intermediate data entry/keyboarding skills
• Experience using a PC database
• Intermediate reading comprehension and excellent verbal communication skills
• Demonstrated customer service skills and problem solving
• Adaptability and the ability to deal with tight deadlines
• An ability to work independently
• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• Courses in medical administration or health care training are preferred
• Related work experience and a familiarity with community health care services is preferred
• Bilingual in French and English is an asset

• Basic computer skills in MS Word and MS Excel are preferred

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team [e-mail] at your earliest convenience