Service Coordinator / Cashier

Laura Canada; Vaughan; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading family-owned retailer is seeking a part-time Service Coordinator. In this role, you will provide exemplary customer service and assist with merchandise management. Join us to create outstanding shopping experiences while working in a dynamic retail environment.

Qualifications

• Experience in a retail environment preferred.
• Fluent in English and/or French as required.
• Basic computer skills.

Responsibilities

• Provides exemplary customer service at cash desk and handles inquiries.
• Unpacks merchandise and places goods according to visual merchandising directives.
• Executes P.O.S. procedures accurately.

Skills

Customer Service

Initiative

Positive Attitude

Job description

Company Description

Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market, and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two online stores. We attribute our success to the unwavering commitment of our team to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.

At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

Job Description

Role Summary

The Laura Canada Service Coordinator assists with the management of merchandise in various aspects, including receiving, visual merchandising, window displays, markdowns, cash desk operations, and preparing outgoing merchandise. Provides exemplary service to all customers.

Critical Functions

• Customer Service
• Provides exemplary customer service at cash desk (stop, drop, and serve when a client needs assistance, manage line-up, acknowledge clients in line, fold and handle merchandise with care, thank the client, walk around the counter to hand the purchase to the client).
• Captures all relevant customer information including emails and enters them into the CRM (Customer Relations Management) system.
• Promotes effectively the loyalty program to all customers.
• Promotes and executes Customer Orders.
• Handles customer issues/questions related to returns, customer orders, or exchanges in a professional and positive manner.
• Merchandise and Visual Presentation
• Unpacks and accurately verifies all incoming merchandise, steaming where necessary, and removing excess tags in a timely manner.
• Places goods on the sales floor according to visual merchandising directives.
• Assists management by changing product placement within the store to ensure color and product stories are coherent, especially as new goods are received regularly and older goods are sold.
• Completes markdowns and prepares outgoing merchandise quickly and accurately.
• Assists management by installing marketing signage throughout the store, reads emails, and takes appropriate action.
• Dresses window mannequins adhering to visual standards, including any mandatory directives issued.
• Maintains the cash desk clean and organized.
• P.O.S System
• Executes all P.O.S. procedures accurately and efficiently (refunding, transfers, customer orders, etc.).
• Controls all cash handling and adheres to LP policies and procedures (float counts, deposits, etc.).
• Executes administrative requirements with a sense of urgency (e.g., emails, customer orders, supply orders).

Requirements

• Experience in a retail environment preferred.
• Sense of urgency.
• Basic computer skills.
• Professional conduct.
• Demonstrates initiative consistently.
• Positive attitude and confidence.
• Fluent in English and/or French as required.

Seniority level

• Associate

Employment type

• Part-time

Job function

• Customer Service

Industries

• Retail