Inside Sales Specialist – Elevators & Escalators

Prysmian Group; Oshawa; On-site; CAD 59,000 - 69,000; Full time

Benefits offered by this job

Flexible group insurance

Virtual Healthcare

Employee and Family Assistance Program

Job summary

Prysmian Group in Oshawa, Ontario, is hiring an Inside Sales Representative for the Elevator & Escalator Business Unit. You will manage quotes and orders, serve as the primary contact for day-to-day account support, and help drive sales growth while ensuring accurate, timely communication with customers.

The ideal candidate has a bachelor's degree preferred or equivalent, 1-2 years in sales or customer service, strong organization and Excel skills, and the ability to travel occasionally to

Qualifications

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• 1-2 years of experience in sales, customer service, or a customer-focused role
• Strong organizational and time management skills, with the ability to manage competing priorities effectively
• Proficiency with Microsoft Office, including Excel, and confidence working with business systems
• Excellent written and verbal communication skills in English, with a professional and customer-focused approach
• Demonstrated ability to support sales activity, identify customer needs, and contribute to business growth
• High attention to detail and comfort managing a fast-paced workload with accuracy and follow-through
• Technical aptitude and curiosity to learn products, systems, and customer solutions
• Willingness to travel occasionally to customer locations, manufacturing sites, and trade shows as required

Responsibilities

• Build strong customer relationships by proactively supporting retention, identifying sales opportunities, and following up on leads provided by the Sales team
• Manage the full customer order process from quote to payment, including quoting products, entering orders, following up on outstanding quotes, and sharing technical specifications or drawings as needed
• Monitor backlog and order activity to support on-time delivery and customer satisfaction, including ship date updates, shipping information, order holds, carrier/freight coordination, intercompany orders, and alternative solutions when delivery issues arise
• Partner with Sales Managers, Credit and Collections, Operations, Logistics, and other internal teams to keep customer accounts current, resolve account issues, support returns, and communicate pricing updates, forecasts, sales activity, threats, and opportunities
• Prepare and share customer and internal reports on quote activity, backlog, estimated ship dates, past-due items, stock-out situations, and other key updates
• Enhance customer experience by promoting adoption of available customer systems, supporting slow-moving product sales, participating in customer meetings, and contributing to team results in a timely manner

Skills

Customer service

Communication

Microsoft Office

Time management

Sales support

Education

Bachelor’s degree preferred

Equivalent education/experience

Tools

Excel

Business systems

CRM systems

Job description

Prysmian Group in Oshawa, Ontario, is hiring an Inside Sales Representative for the Elevator & Escalator Business Unit. You will manage quotes and orders, serve as the primary contact for day-to-day account support, and help drive sales growth while ensuring accurate, timely communication with customers.

The ideal candidate has a bachelor's degree preferred or equivalent, 1-2 years in sales or customer service, strong organization and Excel skills, and the ability to travel occasionally to