Inside Sales Representative (Maternity Leave)

prysmiangroup; Oshawa; On-site; CAD 59,000 - 69,000; Full time

Job summary

Prysmian is seeking an Inside Sales Representative to support the Elevator & Escalator Business Unit in Oshawa, Ontario. You will manage quotes and orders, act as a primary contact for day-to-day account support, and help drive sales growth while ensuring accurate and timely communication with customers.

The ideal candidate will be customer-focused, organized, and adept at handling a fast-paced workload, coordinating with Sales, Credit, Operations, and Logistics to meet delivery commitments.

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• 1–2 years of experience in sales, customer service, or a customer-focused role.
• Strong organizational and time management skills to manage competing priorities.
• Proficiency with Microsoft Office, including Excel, and confidence working with business systems.
• Excellent written and verbal communication skills in English, with a professional and customer-focused approach.

Responsibilities

• Build strong customer relationships by proactively supporting retention, identifying sales opportunities, and following up on leads provided by the Sales team.
• Manage the full customer order process from quote to payment, including quoting products, entering orders, following up on outstanding quotes, and sharing technical specifications or drawings as needed.
• Monitor backlog and order activity to support on-time delivery and customer satisfaction, including ship date updates, shipping information, order holds, carrier/freight coordination, intercompany orders, and alternative solutions when delivery issues arise.
• Partner with Sales Managers, Credit and Collections, Operations, Logistics, and other internal teams to keep customer accounts current, resolve account issues, support returns, and communicate pricing updates, forecasts, sales activity, threats, and opportunities.
• Prepare and share customer and internal reports on quote activity, backlog, estimated ship dates, past-due items, stock-out situations, and other key updates.
• Enhance customer experience by promoting adoption of available customer systems, supporting slow-moving product sales, participating in customer meetings, and contributing to team results in a timely manner.

Skills

Organizational skills

Time management

Communication skills

Customer focus

Education

Bachelor's degree preferred

Tools

Microsoft Office (Excel)

Business systems

Job description

About Prysmian

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium-low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Draka EHC, a brand of Prysmian and premier employer in Oshawa, is a global manufacturer and supplier serving the vertical transportation industry with a focus on sustainability, innovation, technical services, and integrated solutions. The Elevator & Escalator Business Unit offers a diverse portfolio of high-quality elevator, escalator, and moving walk products and services, including traveling cable, compensation cable, hoist way cable, wire rope, coated steel rope, rope brakes, wireway, harnessing, lubricants, handrail solutions, field splicing services, skirt brushes, rollers, replacement parts, and more.

Work Location: Oshawa, Ontario

Work Schedule: Weekdays, day shift

Compensation

Prysmian is committed to offering a competitive total rewards package to attract, retain, and motivate our talent. This includes a competitive base salary aligned with the relevant market and results‑based variable compensation that rewards performance.

Our salary range for this role is $59,000 - $69,000, reflecting the anticipated base salary for a fully qualified candidate at the time of posting. Actual pay will be determined based on skills, experience, internal equity, and market conditions.

Prysmian Flex Benefits

• Flexible group insurance plan for Extended Health, Prescription Drugs and Dental


• Access to Virtual Healthcare for you and your immediate family


• Employee and Family Assistance Program

Position Summary

The Inside Sales Representative is responsible for managing customer quotes and orders while serving as a key point of contact for day-to-day customer account support within the Elevator and Escalator Business Unit. This role helps build strong customer relationships, supports sales and profitability goals, and ensures timely, accurate communication throughout the customer experience.

The role also acts as a subject matter expert on Prysmian products, market needs, customer processes, and internal systems, while contributing to best practices and continuous improvement within the Inside Sales team.

The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced environment, with the ability to manage priorities, respond to urgent needs, and support overall business growth.

Responsibilities:

• Build strong customer relationships by proactively supporting retention, identifying sales opportunities, and following up on leads provided by the Sales team


• Manage the full customer order process from quote to payment, including quoting products, entering orders, following up on outstanding quotes, and sharing technical specifications or drawings as needed


• Monitor backlog and order activity to support on-time delivery and customer satisfaction, including ship date updates, shipping information, order holds, carrier/freight coordination, intercompany orders, and alternative solutions when delivery issues arise


• Partner with Sales Managers, Credit and Collections, Operations, Logistics, and other internal teams to keep customer accounts current, resolve account issues, support returns, and communicate pricing updates, forecasts, sales activity, threats, and opportunities


• Prepare and share customer and internal reports on quote activity, backlog, estimated ship dates, past-due items, stock-out situations, and other key updates


• Enhance customer experience by promoting adoption of available customer systems, supporting slow-moving product sales, participating in customer meetings, and contributing to team results in a timely manner

Knowledge and skill requirements :

• Bachelor's degree preferred, or an equivalent combination of education and relevant experience


• 1-2 years of experience in sales, customer service, or a customer-focused role


• Strong organizational and time management skills, with the ability to manage competing priorities effectively


• Proficiency with Microsoft Office, including Excel, and confidence working with business systems


• Excellent written and verbal communication skills in English, with a professional and customer-focused approach


• Demonstrated ability to support sales activity, identify customer needs, and contribute to business growth


• High attention to detail and comfort managing a fast-paced workload with accuracy and follow-through


• Technical aptitude and