Inside sales specialist

Iaawg; Toronto; Hybrid; CAD 48,000 - 80,000; Full time

Benefits offered by this job

Flexible group insurance

Pension plan

Stock purchase plan

Vacation and wellness days

Telemedicine

Employee and family assistance program

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group is seeking an Inside Sales Specialist to support Sales Directors, associates, and MGA advisors by streamlining administrative and sales processes, coordinating responses, and driving business development initiatives. The role emphasizes customer service, organization, and collaboration.

Ideal candidates will have post-secondary studies in administration or finance, strong English, and experience with Microsoft Office and digital marketing tools.

Qualifications

• Strong customer service and relationship-building skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Knowledge of digital marketing platforms and tools.

Responsibilities

• Serve as primary contact for administrative and sales support requests from advisors and internal teams.
• Process requests efficiently with timely follow-up and resolution.
• Coordinate responses with internal stakeholders to ensure a seamless advisor experience.
• Communicate updates on sales initiatives to advisors, BDMs, and MGA partners.
• Maintain inventory of sales concepts and supporting materials.
• Distribute sales concepts and presentations to advisors as needed.
• Track sales activities and provide visibility and insights to the sales team.
• Proactively reach out to newly contracted advisors to offer support resources.

Skills

Advanced English

MS Office

Digital platforms

Sales support

Education

Post-secondary studies in administration/finance

Tools

Constant Contact

Job description

Job Description

Job Description Build the future with us Are you driven by sales support and relationship management and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Inside Sales Specialist, you will play a key role in Sales Directors, associates, and MGA advisors by streamlining administrative and sales processes, facilitating communication, and helping drive business development initiatives. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

• Acting as the primary point of contact for administrative and sales support requests from advisors, Sales Directors, and internal team members.
• Processing or directing requests efficiently while ensuring timely follow-up and resolution.
• Collaborating with internal stakeholders to coordinate responses and provide a seamless advisor experience.
• Communicating important business updates, sales initiatives, and announcements to advisors, Business Development Managers (BDMs), and MGA partners.
• Managing and maintaining the inventory of sales concepts, presentations, and supporting sales materials.
• Distributing sales concepts and presentations to advisors as needed.
• Conducting follow-up activities related to sales campaigns, business initiatives, and major communications.
• Proactively reaching out to newly contracted advisors to introduce available sales support services and resources.
• Tracking sales activities and outcomes, providing visibility and insights to the sales team.
• Producing customized advisor and sales contact lists to support business development activities.
• Maintaining advisor segmentation information and ensuring internal documentation remains accurate and up to date.
• Leveraging internal tools and digital platforms to support advisor engagement, activity tracking, and case management.

What could accelerate your success in this role

• Is recognized for outstanding customer service and relationship-building skills.
• Excels at managing multiple priorities and adapting to changing business needs in a deadline-driven environment.
• Demonstrates strong organizational skills, accuracy, and attention to detail.
• Communicates effectively and collaborates well with internal teams, advisors, and business partners.
• Is highly proficient with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Possesses knowledge of digital communication and marketing platforms such as Constant Contact or similar tools.
• Has completed post-secondary studies in administration, finance, or a related field.
• Brings previous experience in the insurance industry, which would be considered a strong asset.
• Advanced level of English proficiency, as the role involves to communicate, provide sales support, share business updates and sales materials, and collaborate with advisors, MGA partners, and internal stakeholders on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

The typical hiring range for this position is between $47 544 and $79 785 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role.

Location(s) Toronto / 26 Wellington Street East Other Possible Location(s) Quebec / 1080, Grande Allee WestMontreal / 1981 McGill College AvenueVancouver / 988 Broadway West

Company Overview

Company iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity.

We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here.

Someone from our team will be happy to assist you with your needs.

As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes.

In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers.

At iA Financial Group, our differences make us unique.

We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger.

Our employees’ wellbeing is our priority.

We also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model.

As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.

Want to join the iA family, but there’s no job openings right now that match your profile? Let us know you’re interested!