Inside Sales & Service Triage Specialist

CDC Computers; Winnipeg; On-site; CAD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Supportive team

Job summary

CDC Computers in Winnipeg is seeking a friendly, energetic Customer Service & Sales Associate to greet walk-ins, answer calls, triage service needs, and help prepare quotes and close sales for products and services.

You will maintain tickets, assist with light shipping, and keep the floor organized while delivering a positive client experience during business hours.

Join a locally owned company with over 40 years of Winnipeg service and opportunities to grow.

Qualifications

• Experience in customer service or retail preferred.
• Able to multi-task across counter, phones, and quoting.

Responsibilities

• Welcome and assist every walk-in client with energy and professionalism.
• Answer inbound calls, gather clear information, and create or update tickets.
• Perform service triage: listen, document the issue accurately, and determine the next step.
• Prepare and present quotes for products and service repairs.
• Complete sales transactions for products and approved service work.
• Write clear ticket notes and quote details for the team.
• Support light shipping and receiving to keep parts flowing.
• Maintain a clean, organized counter and a positive client experience.

Skills

Customer service

Retail

Inside sales

Quoting

Ticketing

Tools

Ticketing system

Quoting software

Job description

CDC Computers in Winnipeg is seeking a friendly, energetic Customer Service & Sales Associate to greet walk-ins, answer calls, triage service needs, and help prepare quotes and close sales for products and services.

You will maintain tickets, assist with light shipping, and keep the floor organized while delivering a positive client experience during business hours.

Join a locally owned company with over 40 years of Winnipeg service and opportunities to grow.