Inside Sales Representative (Remote)

Minacs; Windsor; Remote; Full time

Job summary

A leading global organization is seeking a remote Inside Sales Representative to provide exceptional customer service and support. This role offers significant career growth opportunities and a supportive work environment. Join a diverse team and contribute to improving customer experiences for well-known brands.

Benefits

Paid training

Medical, dental, and vision insurance

Registered Retirement Savings Plan

Employee Assistance Program (EAP)

Health and wellness programs

Mentorship programs

Qualifications

• 1+ year of proven hard sales experience.
• Strong understanding of relationship building and closing deals.

Responsibilities

• Provide inbound and outbound customer support.
• Close sales and build client relationships.
• Track and document information in databases.

Skills

Sales Process

Communication

Negotiation

Education

High School Diploma or GED

Job description

The Inside Sales Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?

Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Inside Sales Representative position at Concentrix is just the right place for you!

As a remote Inside Sales Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.”

Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. About 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Provide inbound and outbound customer support using a call flow guide
• Close sales, work on prospecting, negotiation, presentation, and use B2B and B2C skills
• Use product knowledge, build client relationships, and find new ways to retain customers
• Be detail-oriented when it comes to sales of products and services
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every sale
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications include:

• 1+ year of proven hard sales experience (meeting quotas, working on commission, selling products and/or services)
• A strong understanding of the sales process, relationship building, communication skills, negotiation techniques, and closing deals
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position, but it is not guaranteed
• High-speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT’S IN IT FOR YOU

We significantly invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. In this role, you’ll also be provided with:

• Starting wage between $16 and $18 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to promote a healthy you
• Mentorship programs supporting your career journey
• Programs and events supporting diversity, equity, inclusion, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career, we want to hear from you. Apply today and discover why over 440,000 game-changers worldwide call Concentrix their “employer of choice.”

Concentrix is an Equal Opportunity Employer committed to a workplace free from unlawful discrimination and harassment, in accordance with applicable laws. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK.