Inside Sales Representative - Bilingual (FR/Eng)

Keystone Automotive Operations of Canada, Inc; Mississauga; On-site; CAD 45,000 - 64,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Retirement Savings Plan (RSP) with ≥1:

Job summary

Keystone Automotive Operations of Canada, Inc. is hiring a bilingual Inside Sales Representative (Fr/Eng) based in Mississauga, ON, to support our automotive aftermarket customers.

The role emphasizes building relationships, identifying opportunities, and delivering expert product guidance in a fast-paced environment. You will conduct outbound calls, maintain CRM data, and provide frontline support while growing the customer base.

Qualifications

• 1+ years of related call center experience.
• HS Diploma or equivalent.
• Solid Microsoft Office experience.
• Strong time management and organization skills.
• Strong written and verbal communication skills.
• Attention to detail and accuracy in work.
• Ability to communicate effectively with customers.
• Ability to thrive in a group/team environment.
• Flexible to work variable schedules, if needed.
• Ability to travel up to 10% for customer visits or trade shows.

Responsibilities

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
• Maintain CRM database accuracy and currency for all customer/account information.
• Analyze individual customer base to identify growth or decline opportunities.
• Augment knowledge through training and self-directed learning.
• Provide front-line support including technical assistance.
• Enter quotes and orders accurately and promptly.
• Serve as initial contact for all customer service-related issues.
• Build long-lasting business relationships with customers.
• Meet daily phone metric standards set by management.
• Prospect and develop relationships with potential customers.

Skills

Call center experience

Teamwork

Communication skills

Time management

Detail orientation

Microsoft Office

Bilingual French/English

Customer service

Adaptability

Education

HS Diploma or equivalent

Tools

CRM software

MS Office suite

Job description

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be.

Inside Sales Representative – Bilingual (Fr/Eng)

Location: Mississauga, ON (On-site)

Role Summary

Keystone Automotive Operations of Canada, Inc. is currently hiring an Inside Sales Representative who must be fluent in both French and English. Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket? In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services. Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.

Key Responsibilities

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
• Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
• Perform analysis of individual customer base to determine causes for customer growth and/or decline.
• Continuously augmenting your product and industry knowledge through company and supplier training and self‑directed learning.
• Provide front‑line incoming phone queue support, including technical support.
• Proper entry of quotes and orders.
• Serve as the initial point of contact for all customer service‑related issues/concerns.
• Build long‑lasting business relationships with the customer base.
• Maintain daily phone metric standards established by the management team.

Additional Responsibilities

• Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
• Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
• Accurately complete supporting order documentation.
• Cultivate new business by prospecting and developing relationships with potential customers.
• Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
• Advise the customer on substitution or modification of the part when the part requested is not available.
• Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
• Independently evaluate criteria and propose an appropriate price for parts.
• Assume other duties as assigned.

Required Qualifications

• 1+ years of related applicable call center experience.
• HS Diploma or equivalent.
• Solid Microsoft Office experience.
• Strong time management and organization skills.
• Strong written and verbal communication skills.
• Demonstrates attention to detail and accuracy in work assignments.
• Ability to communicate effectively and tactfully with customers.
• Ability to thrive in a group/team environment.
• Flexible to work variable schedules, if needed.
• Ability to work under pressure comfortably.
• Ability to travel, up to 10%, for customer visits or trade shows.
• Will show up on time, as scheduled.

Preferred Qualifications

• Automotive aftermarket industry experience.
• Some college coursework/degree preferred.
• Prior sales or account management experience.
• Experience in training / educating people (Example: Teaching your customer how to use online/system features).

Work Environment

Work is primarily sedentary: you must be able to sit for extended periods of time and frequently use a computer, keyboard, and mouse. Travel may be required periodically, including overnight stays (contingent on position requirements). The employee must occasionally lift and/or move up to 50 pounds.

Who We Are

Keystone Automotive Operations of Canada, Inc. is a division of Keystone Automotive Operations, Inc., North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our success is driven by a people‑focused culture rooted in our core values: Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun. With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.

Why Join Keystone Automotive Operations, Inc.?

We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, Inc., we believe in investing in our people. We offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that’s driving the future of the automotive aftermarket, RV, and marine. Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

• Health & Wellness Benefits - Medical, Dental, Vision, and more to support your physical and mental well‑being.
• Retirement Savings Plan (RSP) with a generous company match.
• Paid Time Off & Holidays.
• Expanded Employee Assistance Program (EAP) resources through GreenShield+.
• Tuition Assistance Program.
• Employee Referral Bonus Program.
• Exclusive Employee Discounts.
• Company‑paid training.
• Company‑provided uniforms.
• Professional Opportunities: Ongoing training, internal growth, and leadership development.
• Inclusive Culture: Team‑driven environment that values innovation and integrity.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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