Représentant Service à la Clientele

Keystone Automotive Industries ON, Inc; Saint-Bruno-de-Montarville; On-site; CAD 25,000 - 36,000; Full time

Job summary

LKQ Corp. is seeking motivated individuals to join our team in Canada. The role focuses on delivering world-class customer service with strong product knowledge and use of our business systems.

You will handle quotes, inquiries, and coordinating with distribution centers to ensure accurate information and timely responses. Qualifications include a high school diploma (associate's degree preferred) and experience in sales or customer service, especially in a call center.

Qualifications

• Education & Experience: High School Diploma/GED
• Preferred: Associate's Degree
• Sales or customer service experience, esp. in a call center
• Bi-Lingual: English & Spanish or English & French

Responsibilities

• Provide quality customer service.
• Communicate with distribution centers and customers to ensure documentation accuracy.
• Handle calls and emails for price quotes and customer inquiries.
• Maintain constant communication with customers.
• Knowledge of inventory, sales data, invoicing, and customer service inquiries.
• May require knowledge of eBay and eCommerce sites; may generate sales from online leads.
• Assist customers in finding products and solutions.
• Perform tasks to defined standards and metrics.
• Take on additional duties as assigned.

Skills

Customer service

Communication

Call center

Bilingual EN/FR

Education

High School Diploma/GED

Associate's Degree

Tools

Outlook

Word

Excel

Job description

Rejoignez la famille LKQ ! Nous recherchons des personnes motivées pour rejoindre notre équipe chez LKQ. Avec des opportunités de croissance, des avantages sociaux compétitifs et un environnement de travail agréable, LKQ est l'endroit idéal.

Responsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.

Essential Job Duties

• Provide quality customer service.
• Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
• Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.
• Ensure the company establishes and maintain constant communication with customers.
• Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries.
• May require an understanding of eBay and eCommerce sites.
• May generate sales/buys from online leads.
• Provide customers with a better solution when available, and assist our customers in finding the products they need.
• Perform all tasks to specified standards and metrics on a consistent basis.
• Assume other duties as assigned.

Supervisory Responsibilities

Not responsible for supervising employees.

Minimum Requirements

• Education & Experience High School Diploma/GED
• Preferred Requirements Associate's Degree
• Sales or customer service experience, especially in a call center environment.
• Bi-Lingual, English & Spanish or English & French.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Basic messages communicated orally.
• May write brief messages and keep simple records.
• May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
• Prioritize assigned and routine tasks. Handle appropriately.
• No additional competencies required.

Essential Physical Demands/Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 50 pounds.

Rejoignez-nous pour un parcours professionnel passionnant avec des personnes positives et motivées.

Leading With Innovation As a Fortune 500 leader (#318), LKQ is at the industry’s forefront, operating across 25 countries with over 1,600 locations. Join us to shape the future of vehicle repair and customization, where your impact resonates globally.

Accelerate Your Career at LKQ Join LKQ, a global force of over 51,000 strong across 1,700 locations. Here, you are a part of a community that drives our success and your career forward. Embrace the opportunity to grow, innovate, and lead the industry with us.

Shape the Future with LKQ Embark on a journey where your work makes a tangible impact on the industry and beyond. LKQ offers a challenging yet rewarding career path filled with opportunities to grow, innovate, and contribute to a sustainable future. At LKQ, you're not just joining a team; you're stepping into a role where you can truly thrive. Start your career with us and discover where your journey can take you.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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