Inside Sales Representative

Keystone Automotive Operations; Quebec; Remote; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Job summary

Keystone Automotive Operations of Canada, Inc. is seeking a motivated Inside Sales Representative to support customers remotely from Quebec.

This bilingual role requires fluency in French and English and focuses on consultative service, identifying needs, and offering right automotive aftermarket solutions. You will conduct outbound calls, analyze accounts, guide product choices, and process quotes and orders.

Qualifications

• High school diploma or equivalent.
• 1+ years of call centre experience.
• Proficiency with Microsoft Office and CRM systems.
• Ability to work remotely from Quebec.

Responsibilities

• Conduct outbound calls to established customers and prospect for new business.
• Review account activity to identify customer trends and sales opportunities.
• Provide incoming phone support for customer service and technical questions.
• Recommend products and alternatives and answer questions about parts, pricing, availability, warranties, delivery timing, payment methods, and company services.
• Enter and review quotes and orders accurately, including pricing, quantities, shipping information, and supporting documentation.
• Maintain current CRM information and communicate shipping dates, delays, and other order updates.
• Meet established phone and activity standards and perform other duties as assigned.

Skills

Bilingual EN/FR

Customer service

Communication

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

Inside Sales Representative – Automotive Aftermarket – Bilingual (French/English)

Inside Sales Representative – Automotive Aftermarket – Bilingual (French/English)

Company: Keystone Automotive Operations of Canada, Inc.
Location: Quebec (Remote)
Position Type: Inside Sales / Automotive Aftermarket Account Development
Language Requirement: Fluency in French and English
Travel: Up to 10% for customer visits or trade shows, including occasional overnight stays
Keystone Automotive Operations of Canada, Inc. is seeking a motivated, customer-focused Inside Sales Representative – Automotive Aftermarket – Bilingual (French/English) to support customers remotely from Quebec. This role is ideal for a sales professional who enjoys consultative service and helping customers find the right solutions.

Why Join Keystone?

• Use your language skills to support customers across a growing market
• Build valuable B2B sales and account-development expertise
• Access company-paid training and internal career opportunities

About the Role

As an Inside Sales Representative, you will support established customers and develop new business through outbound sales, account analysis, product guidance, and responsive service.

What You’ll Do

• Conduct outbound sales calls to established customers and prospect for new business
• Review account activity to identify customer trends and sales opportunities
• Provide incoming phone support for customer service and technical questions
• Recommend products and alternatives and answer questions about parts, pricing, availability, warranties, delivery timing, payment methods, and company services
• Enter and review quotes and orders accurately, including pricing, quantities, shipping information, and supporting documentation
• Maintain current CRM information and communicate shipping dates, delays, and other order updates
• Meet established phone and activity standards and perform other duties as assigned

What We’re Looking For

• Fluency in French and English, with strong verbal and written communication skills in both languages
• High school diploma or equivalent
• 1+ years of related call centre experience
• Proficiency with Microsoft Office and customer database systems
• Strong organization, time management, attention to detail, and ability to work comfortably under pressure
• Professional, tactful customer relationship skills
• Ability to work independently in a remote setting and collaborate effectively with a team
• Dependable attendance and flexibility to work variable schedules when needed
• Ability to occasionally lift or move up to 50 pounds

Preferred Skills

• Automotive aftermarket industry experience
• Prior sales or account management experience
• College coursework or degree
• Experience training or educating customers on products, online tools, or system features

Benefits and Perks

• Competitive compensation and sales incentive opportunities
• Medical, dental, vision, and wellness benefits
• Retirement Savings Plan with company match
• Paid time off and company holidays
• Expanded Employee Assistance Program resources through GreenShield+
• Tuition assistance, employee referral bonus program, and employee discounts
• Internal growth opportunities and a collaborative, inclusive culture

Who We Are

Keystone Automotive Operations of Canada, Inc. is a division of Keystone Automotive Operations, Inc., North America’s leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our people-focused culture supports employee growth and is built on our Company Values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun.