Inside Sales Representative

CA10382-CANADA AIR LIQUIDE CANADA INC.; Northeastern Ontario; On-site; CAD 42,000 - 64,000; Full time

Job summary

CA10382-CANADA AIR LIQUIDE CANADA INC. in Sudbury, ON is seeking an Inside Sales Representative to build lasting relationships with customers and develop business markets. You will collaborate with the sales team to ensure customer satisfaction and timely deliveries.

The role focuses on advising customers on products and prices, processing orders, and supporting account executives. A customer-centric approach and safety awareness are essential.

Qualifications

• 1+ year in a retail/industrial sales environment.
• Knowledge of welding processes and products is an asset but not mandatory.
• Good knowledge of computer systems and Google Suite.
• Secondary diploma.
• A positive attitude and customer service focus.
• Promoting and Achieving Safety.
• Teamwork.
• Forklift Experience.
• DZ License, not mandatory - Asset.
• Physical requirements: Ability to roll cylinders as necessary. Lifting up to 50 pounds on an occasional basis.

Responsibilities

• Listens actively to customers to advise them on products, prices and availability to satisfy their needs.
• Answers technical questions.
• Receives and processes customer orders (phone, email, fax).
• Prepares quotations and standard tender requests.
• Provides support to local account executives for back-office activities.
• Performs phone cold-calls for network customers and blitz in some market segments.
• Post-sales follow-up to ensure customer satisfaction.
• Organizes the display of products in the store.

Skills

Customer service

Google Suite

Teamwork

Forklift experience

DW license - DZ asset

Education

Secondary diploma

Tools

Google Suite

Job description

How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Air Liquide, we RESPECT, HONOR and VALUE diversity. At Air Liquide is seeking an Inside Sales Representative. This position is located at Sudbury, ON.

Job Summary: This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric individual!

Key Responsibilities:

• Listens actively to customers to advise them on products, prices and availability in order to satisfy their needs.
• Answers technical questions.
• Receives and processes customer orders (phone, email in, fax, etc)
• Prepares quotations and standard tender requests.
• Provides support to the local account executives for back-office activities.
• Performs phone “cold-calls” for network customers and “blitz” in some market segments
• Does post-sales follow-up to ensure customer satisfaction.
• Organizes the display of products in the store.
• Identifies and respects our commitment to our customers and ensures that deliveries are made in time.
• Process and confirm delivery slips.
• Communicates with the logistics team to ensure cylinder replenishing.
• Use your welding knowledge and experience to deliver products to our customers, and help them find the right supplies for their projects and business needs.
• Learn new computer systems, enabling you to give accurate information, pricing and quotes for our customers.
• Learn how to track orders/cylinders and expand your knowledge in logistics.
• Plan routes for delivery and follow ALC's safety policies diligently.
• Work in a clean and organized environment by maintaining our product displays.
• Get to know our customer base both on the front line and making deliveries, learn about our products and mentor from our Outside Sales Team and Managers to grow your advancement opportunities!

Required Qualifications:

• + 1 year in a retail/industrial sales environment
• Knowledge of welding processes and products is an asset but not mandatory
• Good knowledge of computer systems and google suite
• Secondary diploma
• A positive attitude and customer service focus
• Promoting and Achieving Safety
• Teamwork
• Forklift Experience
• DZ License, not mandatory - Asset
• Physical requirements : Ability to roll cylinders as necessary. Lifting up to 50 pounds on an occasional basis

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!