Field Support Specialist (12 Months Contract)

S&C Electric Company; Toronto; On-site; CAD 55,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation and bonus

Three weeks paid vacation + holiday

Employer-paid health benefits

Summer hours program

Spark LMS access

Safe, celebratory work environment

Job summary

S&C Electric Canada Ltd is seeking a Field Support Specialist for a 12-month contract to be stationed onsite at 2909 Plymouth Dr, Oakville, Ontario. The role focuses on processing orders, managing quotes, and maintaining data integrity in Oracle and Salesforce, while supporting inventory and shipping functions.

The ideal candidate will have a high school diploma, 3+ years of experience, strong organizational and communication skills, and a proactive mindset.

Qualifications

• Minimum of a high school diploma
• 3+ years of experience in a similar position
• Excellent organizational, prioritization, problem-solving and multi-tasking skills
• Must be adaptable to changing business needs
• A team player with high level of dedication
• Proactive and resourceful
• Excellent verbal and written communication skills
• Must have a high attention to detail

Responsibilities

• Process customer and internal orders in Oracle, validating order details, pricing, and customer requirements.
• Create, maintain, and update customer quotations and opportunities in Salesforce.
• Manage customer account data, ensuring records remain accurate and current.
• Coordinate inventory replenishment and maintain appropriate stock levels to support operational requirements.
• Manage inventory optimization initiatives by developing and maintaining min/max stocking parameters that align with business demand, service expectations, and financial targets.
• Support shipping, receiving, inventory control, cycle counts, and physical inventory audits.
• Monitor order fulfillment activities and collaborate with cross-functional teams to ensure on-time delivery.
• Resolve complex customer, order, inventory, and service-related issues in a timely and professional manner.
• Lead and support continuous improvement initiatives to enhance operational efficiency, service quality, and process effectiveness.
• Proactively identify, initiate, and lead process and system enhancements that improve efficiency, accuracy, compliance, and customer experience.

Job description

Job Description

As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has a history of more than 70 years of innovation in Canada. We continue this legacy as a trusted, forward-thinking leader in the power industry. As a team member, you will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Join Our Team as a Field Support Specialist (Contract)

Work arrangement

Onsite

Contract Duration

12 Months

Work Location

2909 Plymouth Dr, Oakville, ON L6H 6G7

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members and are committed to transparency in our pay practices. The estimated annual base salary range for this position is $54630 - $72387.4. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training.

The Field Support Specialist will support the processes and systems related to servicing our customers and supporting our sales and service staff. The incumbent will provide both administrative and analytical support and will develop our analytical and reporting capabilities to provide insights into key trends and performance indicators.

Key Responsibilities

• Process customer and internal orders in Oracle, validating order details, pricing, and customer requirements.
• Create, maintain, and update customer quotations and opportunities in Salesforce.
• Manage customer account data, ensuring records remain accurate and current.
• Coordinate inventory replenishment and maintain appropriate stock levels to support operational requirements.
• Manage inventory optimization initiatives by developing and maintaining min/max stocking parameters that align with business demand, service expectations, and financial targets.
• Support shipping, receiving, inventory control, cycle counts, and physical inventory audits.
• Monitor order fulfillment activities and collaborate with cross-functional teams to ensure on-time delivery.
• Resolve complex customer, order, inventory, and service-related issues in a timely and professional manner.
• Lead and support continuous improvement initiatives to enhance operational efficiency, service quality, and process effectiveness.
• Proactively identify, initiate, and lead process and system enhancements that improve efficiency, accuracy, compliance, and customer experience.

What We Are Looking For

• Minimum of a high school diploma
• 3+ years of experience in a similar position.
• Excellent organizational, prioritization, problem-solving and multi-tasking skills.
• Must be adaptable to changing business needs.
• A team player with high level of dedication.
• Proactive and resourceful.
• Excellent verbal and written communication skills.
• Must have a high attention to detail

Physical Effort

Normal or frequent minor physical effort required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs.

Work Environment

Acceptable working environment with minor or almost no disagreeable or challenging working conditions as part of everyday expected levels (all jobs will occasionally experience undesirable or disagreeable events).

Vacancy Disclosure

This posting is to fill an existing vacancy within S&C Electric Canada.

Artificial Intelligence Disclosure

Please note that S&C Electric Canada may use artificial intelligence (AI) tools to assist in the screening, assessment, or selection of applicants for this position.

Why Work for S&C Electric Canada Ltd

With over 70 years of innovation in Canada and a century globally, S&C Electric is a trusted leader in power reliability. We foster a collaborative, safety-focused environment where achievements are celebrated and growth is encouraged.

What We Offer

• Competitive compensation and performance-based bonus
• Three weeks of paid vacation, plus paid holiday shutdown
• Employer-paid health and wellness benefits
• Summer hours program
• Access to Spark LMS for continuous learning and development
• A safe and fun working environment where we celebrate our milestones.

S&C Electric Canada Ltd. is an equal-opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.

S&C’s deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.