Inside Sales Representative

Rexel Group; Edmonton; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Benefits & pension plans

Career opportunities

Work-life balance

Job summary

Rexel Canada is seeking an Inside Sales Representative based in Edmonton, AB to service customers by phone and email, process orders, and quote requests daily.

You will confirm stock, suggest alternatives, and follow up on quotations while building lasting customer relationships and contributing to a high level of service.

Qualifications

• Minimum two years of inside sales or customer service experience.
• Strong communication and relationship-building skills.
• Ability to multitask and manage time effectively.
• Electrical product knowledge is recommended.

Responsibilities

• Serve customers via phone and email daily.
• Process orders, inquiries, and quotations.
• Maintain a high level of customer service.
• Check stock availability and suggest alternatives.
• Follow up on quotations with customers.
• Make outbound calls to solicit additional business.
• Assist customers with e-commerce inquiries.

Skills

Communication

Customer service

Multitasking

Time management

Computer literacy

Product knowledge

Team player

Tools

AS400

Job description

Company Description

Join Rexel: A Global Leader in Electrical Distribution

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it.This change is driven by you - our fresh thinkers, innovators and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better future.

Rexel Canada operates under six distinct banners: Rexel Atlantic, Rexel Utility, Westburne, Nedco, LTL and Talley.

For 100 years, Nedco has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security.

Job Description

As an Inside Sales Representative based in Edmonton, AB your essential duties will be to:

• Directly service customers via phone & email on a daily basis.
• Process orders, inquiries & quotations every day.
• Consistently achieve a high level of customer service.
• Confirm stock availability and suggest alternatives as required.
• Make follow-up calls to customers on all quotations.
• Make at least four (4) outbound calls per day to various customers to solicit additional business.
• Assist customers with any inquiries regarding e-commerce.

Qualifications

• A minimum of two years of inside sales or customer service experience.
• Proven ability to communicate effectively and build customer relationships.
• Strong multitasking and time management skills.
• Be computer literate.
• AS400 experience would be an asset.
• Electrical apprenticeship experience is considered an advantage.
• Product knowledge of the electrical business is a must.
• Team Player.

Additional Information

What We Offer

• Our employees enjoy a positive work‑life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges.
• We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities—whether advancing in your current field or exploring something entirely new. If you’re motivated, we’ll help you find the career path that suits you.
• Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills.

What Is Next

• For additional career opportunities, please visit www.rexel.ca.