Inside Sales Representative

Superior Propane Inc.; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading propane provider in Canada is seeking an Inside Sales Representative to join its Calgary team. The role involves engaging with residential and small commercial customers, managing sales calls and leads, and contributing to customer retention through excellent service. Ideal candidates will have at least three years of experience, a high school diploma, and strong communication skills. Bilingual capabilities in French or Spanish are advantageous.

Benefits

Competitive health benefits

Flexible hybrid work options

Opportunities for training & career growth

Qualifications

• Three years of experience working with customers, sales experience considered an asset.
• Bilingual in French and/or Spanish preferred.
• Hunter mindset to qualify new leads, and resilience to handle rejection.

Responsibilities

• Build rapport with customers and determine their needs.
• Manage sales funnels through CRM while following up effectively.
• Contribute to customer retention through exceptional service.

Skills

Customer focused relationship builder

Persuasive communication skills

Tech savvy

Education

High school diploma or equivalent

Tools

MS Office

Salesforce

Job description

What we will offer you:

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.

The Inside Sales Representative will build instant rapport with customers while actively listening in order to determine their needs. The Inside Sales Representative develops new leads, communicates with customers, positions solutions, and ensures a smooth sales process. Fluency in English is required as we also service clients outside of the Quebec Region. Bilingual fluency with French or Spanish would be considered an asset.

What you'll do:

• Be the one-stop-shop for residential and small commercial customers interested in joining the Superior family or increasing their footprint with us.
• Take inbound sales calls and web leads, qualify the prospect, and close the sale
• Manage your funnel through active follow up.
• Contribute to customer retention though top-notch customer service and proactive outbound campaigns.
• Feed the commercial sales team funnel, by qualifying large opportunities and getting them to the field for follow up by the right expert.
• Work with other teams throughout the business to ensure our customers get a great onboarding experience.
• Work independently yet collaboratively with other team members.

Outbound Sales:

• Prospecting new customers and identifying ideal leads, crafting personalized follow up and/or cold outreach (via email, DM, or outbound calls)
• Managing sales funnels using CRM

What you bring:

• Three years of experience working with customers; sales experience considered an asset
• Minimum High school diploma or equivalent
• Hunter mindset to qualify new leads, and resilience to handle rejection
• Customer focused relationship builder
• Persuasive communication skills by phone and email
• Tech saavy with solid computer skills (MS Office, Salesforce, social media) and quick to learn new applications
• Bilingual in French and/or Spanish? We’re actively looking for bilingual reps!

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience."