Inside Sales Representative

Lehigh Hanson Inc.; Calgary; Hybrid; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Wellness programs

Pension plan

RRSP options

Career development

Job summary

Heidelberg Materials is seeking a customer-focused professional to strengthen relationships with clients, process orders, coordinate deliveries, and support project requirements. You will assist sales with quotes, pricing, and opportunities while collaborating with Sales, Operations, Dispatch, Billing, and Production teams to ensure accurate order fulfillment and satisfaction.

The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a

Qualifications

• Strong customer service and relationship-building capabilities.
• Deep understanding of customer operations and market dynamics.
• Effective communication and interpersonal skills with diverse stakeholders.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
• Proficiency with computer systems, sales tools, and business applications used to manage customer accounts and orders.
• Strong problem-solving skills and proactive approach to results.

Responsibilities

• Provide exceptional customer service by building relationships, processing orders, coordinating deliveries, and supporting customer project requirements.
• Support sales activities through quotation preparation, pricing administration, product recommendations, and growth opportunities identification.
• Collaborate with Sales, Operations, Dispatch, Billing, and Production to ensure accurate order fulfillment, pricing, invoicing, and customer satisfaction.
• Maintain customer accounts, project records, pricing structures, and related data in Command Cloud with accuracy and compliance.
• Monitor customer needs, market trends, and sales performance; generate reports to support business decisions and revenue growth.
• Investigate and resolve order, project, and invoicing discrepancies to ensure billing accuracy and timely resolution.
• Process COD pre-authorizations, prepare sales documentation, and manage daily system exceptions to support financial and operational processes.

Skills

Customer service

Relationship-building

Communication

Attention to detail

Multitasking

Problem solving

Tools

Command Cloud

Sales tools

Job description

Provide exceptional customer service by building strong relationships, processing orders, coordinating deliveries, and supporting customer project requirements.

Support sales activities through quotation preparation, pricing administration, product recommendations, and identification of growth opportunities.

Collaborate with Sales, Operations, Dispatch, Billing, and Production teams to ensure accurate order fulfillment, pricing, invoicing, and customer satisfaction.

Maintain customer accounts, project records, pricing structures, and related data within Command Cloud, ensuring accuracy and compliance.

Monitor customer needs, market trends, and sales performance, generating reports and insights to support business decisions and revenue growth.

Investigate and resolve order, project, and invoicing discrepancies, ensuring billing accuracy and timely issue resolution.

Process COD pre-authorizations, prepare sales documentation, and manage daily system exceptions to support efficient financial and operational processes.

What Are We Looking For

Strong customer service and relationship-building capabilities with a commitment to deliver positive customer experiences.

Cultivates a deep understanding of customer operations and market dynamics, continuously seeking opportunities to create value and drive business growth.

Effective communication and interpersonal skills with the ability to influence and build trust with diverse stakeholders.

Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Proficiency with computer systems, sales tools, and business applications used to manage customer accounts and orders.

Solid problem-solving skills, business acumen, and a proactive approach to achieving results and supporting team success.

Fast-paced office environment supporting customers and business operations.

Frequent interaction with customers, sales teams, dispatch, and operational personnel.

Combination of independent work and team collaboration.

Standard business hours with occasional flexibility required to meet customer and business needs.

What We Offer

Industry leading benefits package, including health, dental, and wellness.

Pension plan with an automatic company contribution as well as matching contributions and RRSP options.

Opportunities for training, development, career growth within a global organization.

Heidelberg Materials welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.