Inside Sales Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support firm in Calgary is seeking a bilingual customer support representative to provide outstanding inbound and outbound support. Responsibilities include closing sales, maintaining client relationships, and delivering exceptional customer experiences. Candidates must be fluent in French and English, with at least one year of proven sales experience. This role offers flexible work arrangements and a salary up to $24.00 per hour plus bonuses. Comprehensive benefits are also provided.

Benefits

Performance-related bonuses

Flexible work-from-home arrangement

Comprehensive benefits package

Paid training and mentorship programs

Engaging company culture

Qualifications

• At least 1 year of proven sales experience, including meeting quotas and working on commission.
• Strong understanding of the sales process, relationship building, and negotiation techniques.
• A quiet, distraction-free work environment at home with reliable high-speed internet.

Responsibilities

• Provide inbound and outbound customer support using a call flow guide in the customer’s preferred language.
• Close sales and engage in prospecting, negotiation, and presentation activities.
• Utilize product knowledge to build client relationships and enhance customer retention.
• Maintain detailed records and documentation in databases.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in both French and English

Proven sales experience

Strong understanding of sales process

Strong negotiation techniques

Multitasking abilities

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $24.00 per hour, plus performance‑related bonuses
• Flexible work‑from‑home arrangement
• Opportunities for career advancement, with 80% of managers promoted from within
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid training and access to mentorship programs for personal development
• Engaging company culture with diverse networking opportunities and events

What to Expect (Job Responsibilities)

• Provide inbound and outbound customer support using a call flow guide in the customer’s preferred language
• Close sales and engage in prospecting, negotiation, and presentation activities
• Utilize product knowledge to build client relationships and enhance customer retention
• Maintain detailed records and documentation in databases
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in both French and English
• At least 1 year of proven sales experience, including meeting quotas and working on commission
• Strong understanding of the sales process, relationship building, and negotiation techniques
• High school diploma or GED
• A quiet, distraction‑free work environment at home with reliable high‑speed internet

How to Stand Out (Preferred Qualifications)

• Experience in B2B and B2C sales environments
• Proficiency in using various technologies and computer systems
• Availability for flexible working hours
• Strong multitasking abilities in a fast‑paced environment
• Eagerness to learn and adapt to new technologies

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