Inside Sales - Plumbing

Bartle & Gibson Co. Ltd.; Edmonton; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated sales professional to enhance customer relationships and ensure satisfaction. In this dynamic role, you will engage with clients, process orders, and collaborate with teams to deliver exceptional service. Your ability to develop rapport and manage multiple tasks will be crucial as you navigate a fast-paced environment. This opportunity not only promises personal growth but also the chance to make a significant impact on customer satisfaction and loyalty. If you are passionate about sales and customer service, this role is perfect for you.

Qualifications

• Minimum two years' sales experience required.
• Post-Secondary courses in Plumbing preferred.

Responsibilities

• Responding to inquiries and processing incoming calls and orders.
• Maintaining knowledge base on current products and learning about new products.

Skills

Exceptional customer service

Interpersonal & communication skills

Organizational skills

Time management & multitasking

Self-motivated

Ability to develop relationships

Ability to learn quickly

Education

Two years of sales experience

Post-Secondary courses in Plumbing

Job description

• Responding to inquiries and processing incoming calls and orders
• Work with quotes team and transition won jobs into orders.
• Work with vendors, manufacturers and the outside sales team to ensure the customers receive their project material on time.
• Contacting current customers and identifying new products and potential up-selling
• Entering orders into the system
• Sourcing materials for customers when currently not in stock
• Maintaining knowledge base on current products and learning about new products
• Providing product information, pricing quotations, and follow-up on quotes
• Developing and maintaining positive customer relationships
• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
• Supporting Counter Sales and handling returns as required
• Working closely with others to ensure customer needs are met
• Other duties as required

SKILLS AND COMPENTENCIES

• Exceptional customer service
• Ability to warm up and develop instant rapport with potential customers
• Ability to develop long-term relationships and generate referrals from your customers
• Excellent interpersonal & communication skills, both verbal and written
• Impeccable organizational skills with attention to detail
• Time management & multitasking skills to serve several customers at the same time
• Self-motivated; able to function effectively both independently and as a member of a team
• Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

• Candidates should possess a minimum of two years’ sales experience (counter sales, inside sales or outside sales) required
• Post-Secondary courses in Plumbing preferred
• Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
• Knowledge of the electrical industry or a background in plumbing products would be considered an asset

Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.