Inside Sales Customer Service Specialist

Puresource Natural Products Distributor - A NOW Health Group Company; Guelph; On-site; CAD 42,000 - 52,000; Full time

Job summary

Puresource Natural Products Distributor - A NOW Health Group Company is seeking an Inside Sales Representative to provide consistent sales representation to existing customers and to assist assigned new customers, ensuring timely order processing and upsell opportunities.

Responsibilities include answering phones, processing orders, maintaining customer databases, coordinating with departments, and delivering excellent service to reduce misunderstandings and boost sales in Canada.

Qualifications

• Post-secondary education or equivalent work experience.
• Ability to function independently and in a team environment.
• Strong work ethic with the ability to multitask in a fast-paced setting.

Responsibilities

• Processing all customer orders accurately.
• Answering phone orders and providing courteous service.
• Communicating with all departments to ensure excellent customer service.
• Expressing special shipping costs and requirements to the Shipping Department.
• Qualifying new leads, outbound calls, and following up on potential customers.
• Maintaining a customer database and staying informed about competitors.

Skills

Inside Sales

Customer Service

Multitasking

Communication Skills

Education

Post-secondary education or equivalent

Tools

Microsoft Office Suite

Job description

Founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

Existing Vacancy

This job posting is for an existing vacancy.

Job Title

Location

Pay

Starting rate - $47,000 per annum

Scope for the position

To provide consistent sales representation to existing Puresource customers, assigned new customers and all customer requests, thereby reducing misunderstandings, improving customer service and boosting sales and to supply on time and accurate order processing.

Basic function of the position

• Answering Phones: Answering phones in a courteous and pleasant manner is the primary responsibility of the inside sales rep in line with Puresource's mission of providing the best customer service to its customers.
• Processing Orders: Reps are responsible to input all company orders with accurate store and order information and to ensure the appropriate follow-up whether received by phone/fax or email. All orders at some point should be dealt with as a result of a call to the customer. In the case of fax or email, you want to call the customer to confirm receipt of the order. While on the phone, it is the opportune time to clarify any issues with the order, let the customer know if a product is out of stock or discontinued and provide alternatives. Also increase sales through upsells via bi-weekly sales or volume deals and see if we can be of any further assistance to the customer. Reps are expected to meet all timelines that are set out in our policies and are responsible for checking fill rates. Reps are also responsible to ensure maintenance of the order database as per the order entry SOP.
• Catalogue: Puresource publishes a bi-monthly catalogue to highlight specials, new items and promotions. It is the sales rep's responsibility to ensure that their customers are made aware of these promotions and new products and encourage the trial of these items. Unpublished discounts, promotions, and demos must have approval from Sales Manager.
• Sales Support: Reps will also supply an active support role to all other sales teams. It is important to maintain good communications with the Outside sales team regarding any customer issues, needs, or if they are required to get in contact with a customer.
• Customer Service: Providing excellent customer service will provide Puresource with the edge on the competition, as you are the front-line contact. It is important to make sure that the customer has had a positive experience with the Inside Sales Department and that they will want to continue doing business with Puresource as a result.

Duties and Responsibilities

• Processing all customer orders accurately
• Answering Phone orders.
• Communicating with all departments within Puresource to ensure excellent customer service
• Ensuring special shipping costs are expressed to the customer and special shipping requirements communicated to the Shipping Department
• Communicating customer needs/ issues to outside sales
• Communicating with customers, making outbound calls to potential customers, and following up on leads. Researching and qualifying new leads
• Understanding customers' needs and identifying sales opportunities
• Maintaining a database of current customers
• Staying informed about competing products and services
• Participate in meetings to discuss benchmarks, personal as well as team goals
• Perform other duties as assigned

Required qualifications, education, experience, training, skills, background, certifications

• Post-secondary education or equivalent work experience
• Driven and want to develop your skills within a growing company
• Ability to function successfully both independently and in a team environment
• Strong work ethic, positive team attitude and the ability to multitask in a fast-paced environment
• Personable and comfortable communicating by phone and e-mail
• Inside Sales experience preferred (3-5 years)
• Proficient with Microsoft Office Suite
• Solution oriented
• Highly organized with superior attention to detail
• Ability to multi-task and manage time efficiently
• Sales experience and business acumen is considered an asset

Puresource complies with applicable human rights legislation and provides accommodation during the recruitment process where required by law. Applicants requiring accommodation may contact Human Resources at [e-mail] during the requirement process.

Use of Artificial Intelligence

Puresource does not use Artificial Intelligence to make hiring decisions. Where automated tools provided by third-party job platforms are used, they are limited to confirming basic eligibility requirements only.

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For more information about our company, visit https://www.puresource.ca/ or https://nowfoods.ca/