Inside Sales/Customer Service Representative

RS Breakers & Controls; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Sales Representative to join their dynamic team in Mississauga. This full-time position offers a unique opportunity to engage with clients, prepare sales quotes, and provide exceptional customer service in the electrical products sector. You will be instrumental in building strong relationships with customers and actively seeking new sales opportunities. If you have a passion for sales, a knack for communication, and experience in customer service, this role could be the perfect fit for you. Join a company that values innovation and customer satisfaction, and make a meaningful impact in a thriving industry.

Qualifications

• 2+ years in customer service or sales role required.
• Experience with CRM software and sales in the electrical industry preferred.

Responsibilities

• Prepare sales quotes and assist walk-in customers.
• Respond to inquiries and build strong customer relationships.
• Support shipping, receiving, and inventory as needed.

Skills

Customer Service

Sales Skills

Communication Skills

Organization Skills

Education

High School Diploma

Sales Training

Tools

Microsoft Dynamics 365

Job description

RS Breakers & Controls is an Original Equipment Supplier that provides excellent customer service and customized solutions. Our 35,000-square-foot warehouse stocks over 100,000 products, including MCC wrapper/buckets, panel switches, circuit breakers, bus plugs, distribution panel boards, and so much more. We stock products of all amperages and voltages to serve residential, commercial, and industrial needs.

The Position:

This is a full-time sales position based at our location in Mississauga, ON.

Reports to:

This position reports to the Sales Manager

Responsibilities:

• Prepare sales quotes/sales orders.

• Assist walk-in customers.

• Respond to inbound inquiries (phone and email) and leads promptly and professionally.

• Prepare return merchandise authorization forms (Sales returns).

• Build strong relationships and rapport with customers.

• Actively seek out new clients and other opportunities for growth.

• Use knowledge and training to ensure that the customer gets exactly what they need within their budget, as quickly and easily as possible.

• Provide superior customer service experience.

• Support shipping, receiving, inventory, and warehousing as required.

• Perform appropriate duties, as assigned by management.

• May require travel or site visits.

Qualifications:
• Minimum of 2 years’ experience in a customer service or sales role
• Experience using and maintaining CRM software (Microsoft Dynamics 365) is preferred
• Experience generating quotations and cold calling.
• Sales and customer service experience in the electrical industry a definite asset
• Strong organization and communication skills
• General computer literacy
• A valid Driver’s License and access to a vehicle is an asset.