Inside Sales Customer Service Representative

Agilus Work Solutions; Markham; Hybrid; Full time

Job summary

A leading company in the manufacturing industry is seeking an Inside Sales Customer Service Representative in Markham, Ontario. The role involves handling customer inquiries, processing orders, and ensuring excellent customer service. Successful candidates will have strong communication skills and prior experience in a similar role. This position offers a hybrid work model after training, a competitive pay rate, and a supportive company culture.

Benefits

Hybrid work after full training

Parking on site

Payday every Friday

Excellent company culture

Qualifications

• Minimum of two years' experience in customer service or inside sales.
• Bilingualism in French is an asset.

Responsibilities

• Process customer quotations and orders.
• Manage customer calls and emails efficiently.
• Maintain comprehensive customer files and data.

Skills

Organizational Skills

Time Management

Communication

Customer Service

Education

Post-secondary education

Tools

JD Edwards

Oracle

MS Office

Job description

We are looking for an Inside Sales Customer Support

Agilus is recruiting for an Inside Sales Customer Service Representative in the manufacturing industry in Markham, Ontario. The Inside Sales Administrative Support will be responsible for handling customer calls and emails.

A typical day:

1. Process and organize customer quotations as well as enter customer orders
2. Manage and maintain oversight of the status of quotes and orders throughout the entire process
3. Precisely handle credits and Return Goods Authorizations (RGAs)
4. Identify, communicate, and assist in resolving areas of concern pertaining to data entry, system glitches, customer service issues, training needs
5. Ensure ready availability to customers, managing and processing a substantial volume of phone calls or emails promptly and efficiently
6. Maintain comprehensive customer files and data, including pricing details, contracts, profiles, and records of both open and closed customer orders and inquiries
7. Efficiently handle and arrange customer quotations and inquiries in accordance with departmental procedures and within specified timelines
8. Perform any additional duties as required for the role, beyond those explicitly outlined here

Successful candidates will have:

• Basic secondary education required; post-secondary education preferred
• A minimum of two years' experience in a customer service or inside sales role, preferably within the industrial sector
• Data entry skills and proficiency with computer systems (JD Edwards, Oracle, MS Office: Word, Outlook, Excel)
• Strong organizational and time management abilities
• Exceptional written and verbal communication skills
• Bilingualism in French is an asset
• Outstanding customer service and relationship-building capabilities

Total rewards:

• 12-month contract position
• Pay Rate: $25/hour
• Monday to Friday, 8 am to 5 pm
• Hybrid work after full training
• Parking on site
• Payday every Friday
• Excellent company culture

If interested, please apply directly online. Agilus appreciates all candidates' interest; however, only those selected for an interview will be contacted. Visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register for new employment opportunities.