Inside Sales Consultant

Sysco (Canada); Regina; On-site; CAD 55,000 - 75,000; Full time

Job summary

Sysco (Canada) is seeking a results-driven sales professional to engage and onboard new customers, expand share of wallet, and manage orders across Phone, Email, and eCommerce channels. You will leverage Sysco 360 CRM for pipeline management and stay informed about market trends to deliver customer-centric solutions.

You will also participate in training programs to enhance consultative selling skills, handle credit/arrears as needed, and adapt to flexible hours including Sundays and holidays in

Qualifications

• Sales experience in food service or related industry preferred
• Bachelor's degree or equivalent experience
• Strong communication and customer service skills
• Solid analytical problem-solving with data insights
• Proactive and self-directed with ability to plan weekly schedule
• Proficiency with MS Office and eCommerce concepts
• Excellent organizational and project management skills
• Flexible schedule including Sundays and holidays
• Valid driver’s license with access to a vehicle

Responsibilities

• Articulate and demonstrate Sysco value proposition to onboard new customers
• Increase customer share of wallet and improve sales mix
• Use Sysco 360 CRM for customer relationship management and pipeline management
• Manage order channels including Phone, Email, and eCommerce (50%+ for eCommerce)
• Develop account portfolio and retain customers for profitable growth
• Resolve customer issues to ensure a positive experience
• Analyze market trends to develop customer-centric solutions
• Stay informed on market conditions, products and competitors
• Participate in training to sharpen consultative selling skills and product knowledge
• Manage credits and accounts receivable
• Hours may vary and may require additional hours
• Comply with Sysco Food Safety Policy and report hazards
• Commit to safety and report hazards
• Perform other duties as assigned

Skills

Sales

Customer service

Communication

Analytical thinking

Proactive

Organizational skills

Time management

Driver's license

Education

Bachelor's degree or equivalent experience

Tools

MS Office

CRM software

eCommerce concepts

Job description

Role Responsibilities

• Articulate and demonstrate the Sysco value proposition to engage and onboard new customers to Sysco products, services, and promotions
• Increase customer share of wallet and improve sales mix
• Mandatory use of CRM tool (Sysco 360) as customer relationship management and pipeline management, as well as communication and measurement tool
• Manage an effective combination of order management channels, including Phone, Email, and eCommerce (50% minimum for eCommerce) of all customer order management
• Develop account portfolio, and retain customer accounts to achieve profitable sales growth within assigned territory
• Problem solving to resolve customer issues and ensure a positive customer experience
• Evaluate customer business needs and analyze market trends to develop customer centric product and service solutions
• Be informed of market conditions, product innovations, and competitors' products, and sales; share information with customers as part of value-added services provided
• Take a proactive approach to owning learning/development and actively participate in large group, district and specialized training and programs to sharpen consultative selling skills and product knowledge
• Credit and Accounts Receivables management
• This position typically works traditional business hours, but the hours may vary per position based on customer needs. May be required to work additional hours as required
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.

Qualifications

• Experience in sales or an equivalent in the food service industry preferred, but not required
• Completion of post-secondary education or equivalent experience.
• Strong communication and customer service skills; ability to effectively communicate with internal and external teams
• Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data
• Proactive, self-directed, with the ability to structure a weekly schedule to be successful
• Intermediate proficiency with Microsoft Office Suite and eCommerce concepts
• Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
• Flexible work schedule, including Sundays and holidays.
• Valid driver’s license with access to a vehicle may be required as there will be some local ad-hoc travel

Certifications

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

Experience in sales or an equivalent in the food service industry preferred by not required.

Physical Demands

Requires driving to customer accounts.