Inside Sales Associate (Hybrid)

national bank; Montreal (administrative region); On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

25% staff discount

HIP (Incentive Program)

Birthday paid

Employee Assistance Program

Voluntary Benefits

Job summary

H&M Group in Montreal is seeking a Sales Advisor to greet customers and embody our brand. You will provide high-level service from conversations to cashier, fitting rooms and the shop floor, while assisting with deliveries, stock replenishment and merchandising.

You'll create welcoming experiences with warmth and enthusiasm, guiding customers through their journey with proactive service. Prior retail experience and fabrics knowledge are nice to have but not mandatory.

Qualifications

• Customer-focused and committed to delivering excellent service.
• Adaptable and responsive to changing priorities and customer requests.
• Proactive and driven to take initiative and get things done with quality.
• Clear and active listening to understand customers' perspectives and needs.
• Willing to learn and open to feedback for growth.
• Passion for our brand and collection and sharing that enthusiasm.

Responsibilities

• Greet customers and provide high-level service at every touchpoint in-store.
• Assist at cash desk, fitting rooms and throughout the shop floor to enhance the shopping experience.
• Process deliveries, replenish stock and merchandise latest garments on the floor.

Skills

Customer-focused

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is Part-Time position

Compensation: $18.00

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

In addition to this, Canada based colleagues also receive:

• 25% Staff Discount
• Birthday paid
• Employee Assistance Program
• Plus, additional Voluntary Benefits.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

All your information will be kept confidential according to EEO guidelines.