Inside Sales Associate - Halifax, NS

Master Halco, Inc.; Halifax; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inside Sales Associate to join their dynamic team in the fence and building products sector. This role is crucial for providing exceptional customer service and support, ensuring that clients receive the best products and solutions tailored to their needs. The ideal candidate will have a strong background in sales, excellent communication skills, and the ability to build lasting relationships with customers. Join a forward-thinking company that values its employees and offers a supportive environment for professional growth and development. If you are passionate about sales and customer service, this opportunity is perfect for you.

Benefits

Competitive hourly wage

Enhance health care

Registered Retirement Savings Plan

Life insurance

Tuition reimbursement up to $10K

Generous paid-time off package

Corporate discount opportunities

Qualifications

• 2+ years of relevant work experience in sales or customer service.
• Strong computer skills with proficiency in Microsoft Office tools.

Responsibilities

• Interact with customers via phone, email, and in person.
• Process quotes and orders, ensuring timely customer service.
• Collaborate with sales team to achieve branch goals.

Skills

Selling Skills

Customer Focus

Resourcefulness

Team Building

Organizational Skills

Time Management

Multi-tasking

Education

High School Diploma

Some College

Tools

Outlook Email

Excel

Word

ERP System

Job description

Overview

Secure a sales career within the fence / building products industry!

Master Halco, North America’s leading manufacturer/distributor of fence, decking, railing, outdoor structures, and perimeter security products is seeking an Inside Sales Associate at our local branch office.

Position Summary: The Inside Sales Associate (ISA) has the vital responsibility of serving customers on a day-to-day basis in person, over the phone as well as by email and text.

The ISA uses sales, customer service, and administrative skills to create value for the customer and the company.

Working With Us Has Its Rewards:

• Competitive hourly wage
• Monday through Friday, Day Shift
• Enhance health care
• Registered Retirement Savings Plan
• Life insurance
• Tuition reimbursement up to $10K per academic year
• A generous paid-time off package
• Corporate discount opportunities

Why Master Halco? The fence industry is an essential part of the building products industry that will continue to show dependable long-term growth. Master Halco plays an integral role in leading this industry growth through the formation of a dynamic, forward-thinking, and driven team.

This is a very exciting time for our company. We are growing, introducing new products, and making technological investments as we continue to expand and sustain our position in the market as an industry leader.

We know that people are our most important resource. We are focused on investing in our people and creating a culture that values recognition, rewards, transparency, and open communication while building employees’ careers at Master Halco to fully leverage their potential.

Responsibilities

Accountabilities / Responsibilities:

• Interact with customers over the phone and in person as well as electronically such as email or text
• Conduct discovery conversations with existing customers and prospect customers to identify products and services that Master Halco can provide to grow their business
• As part of a sales team, work to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pick up or delivery
• React to customers’ requests quickly and accurately
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associate’s in responding to customers’ needs
• Adapt and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service is provided using “The Master Halco Way”
• Learn and maintain proficient product knowledge
• Maintain a clean, safe work environment that meets company standards
• Ensure that proper SOPs and Company policies are followed
• Special projects, as assigned by manager
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Ensure accurate and timely processing of quotes, orders and other sales activities
• Maintain a thorough understanding of the company's products and services

Qualifications

Candidate Specifications:

Key Competencies:

• Selling Skills: Able to influence outcomes positively and close sales
• Resourcefulness/Initiative: Passionately finds ways over, around, or through barriers to success; achieves results despite lack of resources; goes beyond the call of duty; takes timely action
• Customer Focus: Builds and maintains elevated levels of trust and credibility with internal and external customers, always demonstrating a customer serving mindset

Essential Qualifications:

• Exceptional team building, sales, and relationship building skills
• Ability to motivate and positively influence people
• Strong computer skills
• Exceptional organizational, time management, multi-tasking skills and administrative skills

Required Education and Experience:

• High school graduate: some college preferred
• At least two (2) years’ relevant work experience
• Excellent Computer Skills: Outlook Email, Excel, Word, ERP system experience

Desired sales experience or applicable product knowledge:

• Building materials: metals, woods, plastics, hardware
• Do-It-Yourself retail
• Construction
• Mechanical/Electrical

Physical Demands: This job requires the ability to sit, climb, stand, lift and/or move.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.