Inside Sales Associate - Halifax, NS

Master Halco; Dartmouth; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team at a leading manufacturer in the fence and building products industry! As an Inside Sales Associate, you will engage with customers daily, providing exceptional service and support. This role offers a competitive hourly wage, a comprehensive benefits package, and opportunities for professional growth. You will play a crucial part in driving sales and achieving branch goals while working in a supportive environment that values teamwork and innovation. If you're passionate about building relationships and thrive in a fast-paced setting, this is the perfect opportunity for you!

Benefits

Competitive hourly wage

Enhanced health care

Registered Retirement Savings Plan

Life insurance

Tuition reimbursement up to $10K

Generous paid-time off package

Corporate discount opportunities

Qualifications

• At least 2 years of relevant work experience in sales.
• Exceptional team building and relationship building skills.

Responsibilities

• Interact with customers via phone, in person, and electronically.
• Conduct discovery conversations to identify customer needs.
• Process orders and maintain a clean, safe work environment.

Skills

Selling Skills

Customer Focus

Resourcefulness/Initiative

Organizational Skills

Time Management

Multi-tasking Skills

Education

High School Graduate

Some College Preferred

Tools

Outlook Email

Excel

Word

ERP System

Job description

Overview

Secure a sales career within the fence / building products industry!

Master Halco: Fence & Deck Supply, North America’s leading manufacturer/distributor of fence, decking, railing, outdoor structures, and perimeter security products is seeking an Inside Sales Associate at our local branch office.

Position Summary

The Inside Sales Associate (ISA) has the vital responsibility of serving customers on a day-to-day basis in person, over the phone as well as by email and text.

The ISA uses sales, customer service, and administrative skills to create value for the customer and the company.

Working With Us Has Its Rewards

• Competitive hourly wage
• Monday through Friday, Day Shift
• Enhance health care
• Registered Retirement Savings Plan
• Life insurance
• Tuition reimbursement up to $10K per academic year
• A generous paid-time off package
• Corporate discount opportunities
• A generous paid-time off (PTO) package, company paid holidays
  
  

Why Master Halco?

The fence industry is an essential part of the building products industry that will continue to show dependable long-term growth. Master Halco plays an integral role in leading this industry growth through the formation of a dynamic, forward thinking, and driven team.

This is a very exciting time for our company. We are growing, introducing new products, and making technological investments as we continue to expand and sustain our position in the market as an industry leader.

We know that people are our most important resource. We are focused on investing in our people and creating a culture that values recognition, rewards, transparency, and open communication while building employees’ careers at Master Halco to fully leverage their potential.

Responsibilities

Accountabilities / Responsibilities:

• Interact with customers over the phone and in person as well as electronically such as email or text
• Conduct discovery conversations with existing customers and prospect customers to identify products and services that Master Halco can provide to grow their business
• As part of a sales team, work to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pick up or delivery
• React to customers’ requests quickly and accurately
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associate’s in responding to customers’ needs
• Adapt and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service is provided using “The Master Halco Way”
• Learn and maintain proficient product knowledge
• Maintain a clean, safe work environment that meets company standards
• Ensure that proper SOPs and Company policies are followed
• Special projects, as assigned by manager
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Ensure accurate and timely processing of quotes, orders and other sales activities
• Maintain a thorough understanding of the company's products and services
  
  

Qualifications

Candidate Specifications:

Key Competencies

• Selling Skills: Able to influence outcomes positively and close sales
• Resourcefulness/Initiative: Passionately finds ways over, around, or through barriers to success; achieves results despite lack of resources; goes beyond the call of duty; takes timely action
• Customer Focus: Builds and maintains elevated levels of trust and credibility with internal and external customers, always demonstrating a customer serving mindset
  
  

Essential Qualifications

• Exceptional team building, sales, and relationship building skills
• Ability to motivate and positively influence people
• Strong computer skills
• Exceptional organizational, time management, multi-tasking skills and administrative skills
  
  

Required Education And Experience

• High school graduate: some college preferred
• At least two (2) years’ relevant work experience
• Excellent Computer Skills: Outlook Email, Excel, Word, ERP system experience
  
  

Desired Sales Experience Or Applicable Product Knowledge

• Building materials: metals, woods, plastics, hardware
• Do-It-Yourself retail
• Construction
• Mechanical/Electrical
  
  

Physical Demands

This job requires the ability to sit, climb, stand, lift and/or move.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.