Inside Sales

Technosub Group; Rouyn-Noranda; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Technosub Group is seeking an Inside Sales support person to liaise with customers, prepare quotes, manage orders, and coordinate with multiple departments. You will ensure data accuracy in the ERP system and help push orders through to meet deadlines.

Fluency in French with good English, strong organizational skills, and the ability to work across teams are essential to deliver reliable service in a manufacturing environment.

Qualifications

• Hold a DVS or DCS in a relevant field (administration, sales, etc.) combined with 1–3 years in sales support, customer service, or administrative role.
• Experience in industrial, manufacturing or mining environment is an asset.

Responsibilities

• Respond to customer inquiries and follow up on quotes, orders, and deliveries in collaboration with technical sales reps.
• Prepare, review, and submit quotes by validating technical information and selecting parts and item numbers.
• Create and manage orders in the ERP system, ensuring data accuracy.
• Coordinate order processing with procurement, production, and warehouse teams to meet deadlines.
• Verify product availability and follow up on parts status and shipping dates.
• Prepare and complete required order processing documents (work orders, shipping docs, invoices).
• Collaborate with estimating and billing teams to ensure efficient processing of requests and orders.
• Contribute to continuous improvement of customer service and order management processes.
• Maintain customer data quality and report issues affecting order processing or satisfaction.
• Perform other duties as needed.

Skills

Strong communication

Autonomy

Attention to detail

Time management

Education

DVS or DCS in admin/sales

Tools

ERP system

Microsoft Office

Order management software

Job description

Representing Technosub is more than just selling it's about building lasting relationships. As part of the sales team, you play a key role in the company's growth. You support customers with expertise, propose solutions adapted to their challenges, and open new opportunities. You work as part of a close-knit team, supported by the whole organization. If you want to work in an environment where your impact is tangible and recognized, this is the place for you.

David Prevost

Informations

The Inside Sales employee reports to the Technosub Sales Director. The selected person works closely with technical sales representatives and various departments to provide excellent customer support.

RESPONSABILITIES

• Respond to customer inquiries and follow up on quotes, orders, and deliveries in collaboration with technical sales representatives;
• Prepare, review, and submit quotes by validating technical information and selecting the appropriate parts and item numbers;
• Create and manage orders in the ERP system, ensuring data accuracy and updates;
• Coordinate order processing with procurement, production, and warehouse teams to meet deadlines agreed upon with customers;
• Verify product availability and follow up on the status of parts and equipment, including receipt and shipping dates;
• Prepare and complete the documentation required for order processing, including work orders, sales orders, shipping documents, invoices, and other related documents;
• Collaborate with estimating and billing teams to ensure efficient processing of customer requests and orders;
• Contribute to the continuous improvement of customer service and order management processes;
• Help maintain the quality of customer data and report any situation that may affect order processing or customer satisfaction;
• Perform any other related duties associated with the position.

SPECIFIC REQUIREMENTS

Hold a Diploma of Vocational Studies (DVS) or a Diploma of College Studies (DCS) in a relevant field, such as administration, office automation, sales, commerce, or another related field. This education must be combined with 1 to 3 years of experience in a sales support, customer service, or administrative role. Experience in an industrial, manufacturing, or mining environment is considered an asset.

TECHNICAL REQUIREMENTS

• Good command of the Microsoft Office suite;
• Proficiency in spoken and written French. Intermediate knowledge of English, both spoken and written, to communicate approximately 30% of the time with our customers and suppliers;
• Comfortable working with an ERP system or order management software;
• Ability to interpret technical data sheets and parts lists;
• Knowledge of sales, order management, and customer follow-up processes.

PERSONAL REQUIREMENTS

The person in this position must demonstrate the following qualities:

• Strong organizational skills and effective priority management;
• Thoroughness and attention to detail;
• Ability to follow up rigorously and meet deadlines;
• Ability to work on multiple files simultaneously;
• Collaborative mindset and ability to work with different departments;
• Strong verbal and written communication skills;
• Autonomy, resourcefulness, and initiative;
• Sense of urgency and ability to resolve problems quickly.

Type of employee

Regular

Diversity & Inclusion

Technosub Group is made up of individuals with exceptional skills, expertise, and human qualities. This allows us to create great synergies within our teams. To achieve this goal, we firmly believe in the strength of diverse and inclusive teams. That is why we ensure that applications received are reviewed in accordance with employment equality principles. If your current situation requires accommodation during the recruitment process, please inform us so that we can implement the necessary measures to ensure you have a professional application experience.