Inside Sales

Fraser-Valley-Building-Supplies-1; Abbotsford; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discount after 3 months

Employee and Family Assistance Program

Job summary

Fraser Valley Building Supplies is seeking an Inside Sales Associate for the Contractor Desk. You’ll be the go-to person for contractor customers, processing orders, coordinating deliveries, managing accounts, and ensuring every interaction leaves them well cared for.

This role blends sales, customer service and operations, requiring organization, product knowledge and the ability to juggle multiple priorities with accuracy. Apply today to join a team proud of its service.

Qualifications

• Prior lumber yard, building materials or retail experience; product knowledge is essential.
• Genuine passion for customer service and building long-term contractor relationships.
• Strong numeracy and accuracy for invoicing, accounts, payments and credit authorizations.
• Excellent organizational skills to manage multiple orders, priorities and customer needs.
• Self-motivated, proactive work style and collaborative team player.
• Excellent listening, communication and interpersonal skills.
• Detail oriented with strong commitment to safe work practices.
• Comfort with computers and POS/order management systems; Epicor Eagle is an asset.

Responsibilities

• Greet customers warmly within 10 seconds of arrival.
• Assist contractor and walk-in customers with product selection and recommendations.
• Write up orders, estimates and transfers for the Contractor Sales team.
• Process special orders and invoices for customers.
• Coordinate deliveries with shipping and complete related paperwork.
• Answer phones, take messages and follow up to prevent gaps.
• Maintain stock within the contractor desk area when not serving customers.
• Stay informed on promotions and product availability affecting orders.
• Collaborate with Contractor Sales and other departments to ensure a seamless experience.

Skills

Customer service

Building materials knowledge

Numeracy

Organizational skills

Communication

Team player

Initiative

POS/order management systems

Tools

Epicor Eagle

Job description

We’re a team that puts customers first, invests in our people, and takes pride in being part of the local community. If you love building relationships, know your way around a lumber yard, and thrive in a fast-paced environment this could be a great fit.

What’s in it for You

• Real opportunities to grow and advance within the company
• Employee discount on retail products after the first three months
• Employee and Family Assistance Program to support your well-being and that of your family
• A team culture built on three core values: Customers First, Inspired People, and Community Connection

About the Role

The Contractor Desk is the hub of our contractor business. As an Inside Sales Associate, you’ll be the go-to person for our contractor customers – processing their orders, arranging deliveries, handling their accounts, and making sure every interaction leaves them feeling looked after. For many of our contractors, you’re the first and last person they deal with, so building strong, trusted relationships is at the heart of what you do.

This role sits at the intersection of sales, customer service, and operations, so you’ll need to be organized, knowledgeable, and comfortable juggling multiple priorities at once. You’ll work closely with the Contractor Sales team, shipping department, and the rest of the store to make sure orders flow smoothly from quote to delivery.

What You’ll Be Doing

• Greeting all customers in a friendly manner within 10 seconds of their arrival
• Assisting contractor and walk-in customers with product selection, using your product knowledge to recommend the right materials for their projects
• Writing up orders, estimates, and transfers for the Contractor Sales team
• Processing special orders from customers
• Invoicing customers with charge accounts accurately and efficiently
• Scanning items and collecting payments, ensuring prices and quantities are correct
• Processing all transactions quickly and professionally
• Coordinating deliveries with the shipping department and completing all associated paperwork accurately
• Answering phones, taking messages, and following up to ensure nothing falls through the cracks
• Facing shelves and doing minor stock replenishment within the contactor desk perimeter when not serving customers
• Staying proactively informed on promotions, product availability, and any changes that could affect contractor orders
• Collaborating with the Contractor Sales team and other departments to ensure a seamless experience for every customer

What We’re Looking For

This role is a step up from general retail – it suits someone with some lumber or building materials experience who’s ready to take on more responsibility. Here’s what will set you up for success:

• Prior lumber yard, building materials, or retail experience – product knowledge is essential in this role
• A genuine passion for customer service and building long-term relationships with contractor clients
• Strong numeracy and accuracy when handling invoicing, accounts, payments, and credit authorizationsExcellent organizational skills – you can manage multiple orders, priorities, and customer needs at the same time without dropping the ball
• A self‑motivated, proactive work style – you don’t wait to be told what needs doing
• A collaborative team player who communicates clearly with sales, shipping, and store colleagues
• Excellent listening, communication, and interpersonal skills
• Detail oriented with a strong commitment to safe work practices
• Comfort with computers and point-of-sale or order management systems (experience with Epicor Eagle is an asset)

If this sounds like you, we’d love to hear from you. Apply today and come be part of a team that’s proud of where they work and who they serve.