Sales Associate - Paint Department

Fraser-Valley-Building-Supplies-1; Mission; On-site; CAD 20,664 - 27,552; Full time

Benefits offered by this job

Growth opportunities

Training provided

Employee discount

EAP program

Team culture

Job summary

Fraser-Valley-Building-Supplies-1 is hiring a Sales Associate to deliver a welcoming shopping experience. You will greet customers, help them select products for their projects, and suggest add-ons to complete orders. You’ll help teammates keep shelves organized and the store running smoothly.

No prior retail experience is required as training is provided, and employees benefit from a discount after three months. The role emphasizes customer-first service and a team-driven environment.

Qualifications

• No prior retail experience required; training provided.
• Strong customer service and communication skills.
• Willingness to learn about products and assist customers.

Responsibilities

• Greet customers and assist with finding products.
• Provide product knowledge to enhance shopping experience.
• Process transactions quickly and accurately, including returns/exchanges.
• Look up prices and availability in-store and online; handle special orders.

Skills

Customer service

Communication

Teamwork

Attention to detail

Flexible schedule

Job description

We’re a team that puts customers first, invests in our people, and takes pride in being part of the local community. Whether you’re just starting out or looking for a role where you can grow and build real product knowledge – we’d love to meet you.

What’s in it for You

• Real opportunities to grow and advance within the company
• Hands-on learning and product knowledge training – no experience needed
• Employee discount on retail products after the first three months
• Employee and Family Assistance Program to support your well-being and that of your family
• A team culture built on three core values: Customers First, Inspired People, and Community Connection

About the Role

As a Sales Associate, your main priority is to give every customer the best shopping experience possible. You’ll greet customers, help them find the right products for their projects, suggest add-ons they might not have thought of, and process transactions quickly and efficiently. You’ll also handle special orders, support your teammates, and keep your area of the store looking great.

You’re often one of the first people a customer talks to, so your attitude and product knowledge make a real difference. You’ll also be an important part of the team – communicating openly, pitching in wherever needed, and helping create an environment where customers and colleagues both feel welcome.

What You’ll Be Doing

• Greeting customers within a 5-foot distance in a friendly manner, in accordance with our greeting policy
• Assisting customers in finding products and offering product knowledge to enhance their shopping experience
• Using our customer service approach – Greet, Qualify, Recommend, and Close – to understand each customer’s project and suggest the right products and any helpful add-ons
• Looking up products and prices for customers using our systems and website, including special orders and regular products
• Creating special orders and ordering products for customers as required, and following up when their order has arrived
• Processing transactions quickly and professionally, including returns and exchanges
• Facing shelves and completing minor stock replenishment and shelf cleaning as requested
• Staying proactively informed on promotions and product availability
• Working collaboratively with teammates to keep the store running smoothly and to support a great customer experience
• Completing opening and closing duties
• Always working in compliance with WorkSafe standards

What We’re Looking For

No prior retail or building materials experience? No problem – we’re happy to train the right person. Here’s what will set you up for success:

• A genuine passion for customer service and making people feel welcome
• Curiosity and willingness to learn about our products – over time you’ll become a go-to resource for customers planning their projects
• A collaborative, team-first mindset – you communicate openly and pitch in wherever needed
• Excellent listening, communication, and interpersonal skills
• Detail oriented with a strong commitment to safe work practices
• Availability to work a flexible schedule including evenings and weekends
• Previous customer service or retail experience is an asset