Inside Account Coordinator

Winpa; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Disability coverage

Voluntary life insurance

Life and accidental death & dismember­

Tuition assistance

Retirement savings plans

Employee assistance program

Job summary

Winpak Division in Winnipeg, Manitoba is seeking an Inside Account Coordinator to join the Marketing Department. This role serves as the central liaison between customers, sales, production, and logistics to ensure accurate, timely service.

You will manage orders from request to delivery, coordinate with multiple teams, monitor status and forecasts, and contribute to continuous improvement initiatives while delivering exceptional customer service.

Qualifications

• 5+ years in a customer-focused, cross-functional environment.
• 3+ years managing multiple priorities with deadlines.
• 3+ years strong verbal and written communication; professional relationships.
• 2+ years of MS Office (Outlook, Word, Excel, Teams).
• 2+ years of experience using ERP and/or CRM systems.

Responsibilities

• Serve as the primary contact for assigned customers and sales reps, delivering timely, professional support.
• Build and maintain customer relationships, address inquiries, resolve issues, ensure positive experiences.
• Manage orders from initial request through delivery, ensuring accuracy and alignment with expectations.
• Coordinate with production, logistics, graphics, quality, and finance to meet on-time delivery.
• Communicate product specs, artwork, pricing, forecasts, and packaging requirements across departments.
• Monitor status, schedules, and commitments; proactively address risks.
• Analyze inventory levels and usage trends to maintain supply continuity.
• Prepare inventory reports, forecasts, and service metrics for decision-making.
• Identify process improvements and participate in continuous improvement initiatives.
• Support compliance with policies, quality standards, and food safety requirements.

Job description

Winpak Division is seeking an Inside Account Coordinator to join the Marketing Department in Winnipeg, Manitoba.

The Inside Account Coordinator is at the heart of our customer operations, serving as a key liaison between customers, sales, production, and logistics. In this dynamic role, you will build strong relationships, coordinate solutions, and ensure customer needs are met with accuracy, responsiveness, and professionalism.

Reporting to the Customer Service Supervisor, the Inside Account Coordinator champions the voice of the customer throughout the organization. Success in this role requires excellent communication skills, strong attention to detail, sound judgment, and a proactive, solutions-oriented approach.

If you thrive in a fast-paced environment, enjoy managing multiple priorities, excel at building strong relationships, and are passionate about delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

• Serve as the primary point of contact for assigned customers and sales representatives, providing timely, professional, and solution-oriented support.
• Build and maintain strong customer relationships by proactively addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Manage customer orders from initial request through final delivery, ensuring accuracy, responsiveness, and alignment with customer expectations.
• Coordinate with production, logistics, graphics, quality, and finance teams to facilitate efficient order fulfillment and achieve on‑time delivery commitments.
• Communicate customer requirements related to product specifications, artwork, pricing, forecasts, and packaging to ensure accurate execution across departments.
• Monitor order status, production schedules, and customer commitments, proactively identifying and addressing potential risks or service concerns.
• Analyze inventory levels, customer usage trends, and forecasts to support continuity of supply and maintain appropriate inventory levels.
• Prepare and communicate inventory reports, forecasts, and service‑related metrics to support informed decision‑making and customer satisfaction.
• Identify opportunities to improve processes, communication flow, and service levels through collaboration and participation in continuous improvement initiatives.
• Support compliance with company policies, quality standards, food safety requirements, and continuous improvement practices while contributing to special projects and other business initiatives as assigned.

Required Qualifications:

• 5+ years of experience working in a customer‑focused and cross‑functional environment, preferably within manufacturing, supply chain, packaging, or operations.
• 3+ years of experience in a role that required managing multiple priorities, coordination of competing deadlines, and maintenance of a high level of accuracy and attention to detail.
• 3+ years of experience in a role requiring strong verbal and written communication skills, with the ability to communicate information clearly, professionally, and effectively while building positive relationships with both internal and external stakeholders.
• 2+ years of experience using Microsoft Office applications including Outlook, Word, Excel, and Teams.
• 2+ years of experience using ERP and/or CRM systems to manage customer information, orders, inventory, or business transactions.

Preferred Qualifications:

• Ability to communicate fluently in French (verbally & written)
• Post‑secondary education in Business Administration, Supply Chain, or a related field preferred
• Experience using cloud‑based applications and digital collaboration tools preferred.
• This position is fully onsite at 100 Saulteaux Crescent, Winnipeg MB
• Work schedule – Monday to Friday, 8:00am - 4:30pm

Why Winpak?

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial and social well‑being of our employees and their families. Our benefit package includes the following:

• Disability coverage
• Voluntary life insurance
• Life and accidental death & dismemberment insurance
• Tuition assistance program
• Retirement savings plans
• A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high‑quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values.We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer,we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us knowand we will work with you to ensure your needs are met.
#INDWD