Infrastructure Operations Coordinator

BRP; Dorval; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a coordinator for infrastructure operations to ensure the integrity and security of enterprise systems. This role involves collaborating with hosting service providers, managing disaster recovery plans, and ensuring compliance with SLAs. The ideal candidate will possess strong analytical and problem-solving skills, be bilingual in French and English, and have experience in IT service management. Join a dynamic team committed to innovation and excellence in a vibrant work environment where diversity is celebrated and every employee can thrive.

Benefits

Annual bonus based on company’s financial results

Generous paid time away

Pension plan

Collective saving opportunities

Industry leading healthcare fully paid by BRP

Flexible work schedule

Summer schedule variations

Holiday season shutdown

Educational resources

Discount on BRP products

Qualifications

• 3-5 years managing IT service provider partnerships.
• Experience in administration and system infrastructure.

Responsibilities

• Coordinate operations related to enterprise systems for integrity and security.
• Collaborate with service providers for disaster recovery and audits.

Skills

IT service provider partnership management

System administration

Bilingual (French and English)

Analytical skills

Problem-solving skills

Communication skills

Technical writing

ITIL concepts

Attention to detail

Ability to work under pressure

Education

Bachelor's degree in Computer Science or Information Systems

Equivalent work experience

Job description

The coordinator of infrastructure operations is responsible for coordinating operations related to enterprise systems to meet the organization's requirements and ensure the integrity, security, availability, and recovery of the environments.

YOU’LL HAVE THE OPPORTUNITY TO:

• Work closely with hosting service providers to plan the evolution of infrastructure according to operational growth and industry best practices.

• Work closely with hosting service providers, architecture and project teams to plan the evolution of infrastructures based on project-related additions, while preserving the current stability of systems.

• Collaborate with hosting service providers to develop, test, and maintain disaster recovery plans in accordance with contracts (SAP and other critical business systems).

• Attend follow-up meetings for services covering performance, improvements, quality, and processes. Ensure that the SLAs developed in contracts are respected and reflect an understanding of the discrepancies.

• Work with the incident management, problem management, and change management teams to ensure that the hosting service providers are informed and adhere to the company's internal processes.

• Ensure hosting service providers comply with vulnerability fix deployment practices according to the rules established by the BRP Cybersecurity team, as set out in the schedule published by BRP.

• Ensure that BRP monitoring tools are installed and proactively manage alerts generated at hosting service providers.

• Work with our hosting partners to provide recurring management reports on the metrics and performance of our systems.

• Work collaboratively with the service manager to reconcile costs and billing associated with hosting service provider contracts.

• In the context of continuous improvement, keep up-to-date with technological developments to ensure that the solutions provided by hosting service providers are optimal and meet BRP's objectives.

• In collaboration with hosting service providers, participate in quarterly and annual audits (SOX compliance), as well as license audits, and provide reports to various bodies.

• Serve as an advisor to the Infrastructure team, supporting both the ongoing enhancement of current operational processes and the introduction of new ones.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• A bachelor's degree in computer science, information systems, or another related field. Or equivalent work experience.

• 3 to 5 years of experience in managing IT service provider partnerships.

• 3 years of experience in administration and system infrastructure.

• Bilingual in French and English.

• High-level analytical and problem-solving skills.

• Excellent communication and technical writing skills.

• The ability to provide technical support professionally.

• Process-oriented and resilience with experience in ITIL concepts.

• Attention to detail and the ability to determine root cause.

• Highly motivated and driven.

• The ability to work with technical staff and our internal clients.

• The ability to work under pressure.

• The ability to perform multiple tasks simultaneously while maintaining meticulous attention to detail is required.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation — You want it, we have it:

• Annual bonus based on the company’s financial results
• Generous paid time away
• Pension plan
• Collective saving opportunities
• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule
• A summer schedule that varies by department and location
• Holiday season shutdown
• Educational resources
• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.