Infrastructure & Capital Projects - Stakeholder Engagement and Communications Specialist, COM

Accenture; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in consulting seeks a Stakeholder Engagement and Communications Specialist in Toronto. This role focuses on community engagement for infrastructure projects, requiring a Bachelor's degree and at least five years of relevant experience. The successful candidate will foster relationships, manage community concerns, and ensure timely delivery of engagement activities.

Qualifications

• Minimum 5 years in Strategic Communications or similar.
• Minimum 4 years supporting community engagement activities on infrastructure projects.
• Experience in municipal, provincial, or federal government is an asset.

Responsibilities

• Support development of community engagement plans for infrastructure projects.
• Consult with contractors to communicate insights and address community concerns.
• Record and analyze community interactions.

Skills

Verbal communication

Written communication

Interpersonal skills

Research skills

Project management

Education

Bachelor’s degree in Communications, Public Relations, Journalism, or related discipline

Tools

Adobe Illustrator

Job description

• (Internal Title: Stakeholder Engagement and Communications Specialist)
  • Under the responsibility of the Stakeholder Engagement and Communications Lead, this role is responsible for collaborating with our Joint Venture partners to:
  • Support the effective development, review and execution of community engagement plans and activities as required to support the delivery of an infrastructure project or capital project
  • Provide advisory services to our client and constructors on effective community engagement activities and issues management strategies for planned project works and potential issues associated with the work
  • Consult with contractors and internal subject matter experts to understand the project scope, timelines and planned works to communicate insights and potential issues to the client to inform strategies and decision-making
  • Build and foster relationships with the client and contractors
  • Support the client with engaging with the contractors to identify opportunities to share timely and easy to understand information, gather feedback, and celebrate project milestones
  • Engage with the client to address community concerns, provide updates, and draft /review responses to inquiries about the ongoing and upcoming activities or issues related to the project
  • Partner with client and/or contractors to plan and deliver community events and meetings (virtual and in-person)
  • Contribute to the development and review of communications updates using various channels (i.e., PowerPoint presentations, Question and Answer lists, updates for social media and project website, e-newsletter, briefings to local officials)
  • Understand engineering and construction terminology and methods, as well as ability to translate complex technical information into easy and understandable public information
  • Record, analyse, report on and track community interactions and status of inquiries to address them in a timely and effective manner
  • Effectively deal with issues of a sensitive nature when investigating, responding, or preparing correspondence to address complaints
  • Facilitate internal meetings as required, including supporting on the development of agendas and minute taking
  • Identify and escalate issues that arise on the project to the senior leadership team so they can be addressed immediately
  • Work closely with client to ensure all community engagement deliverables are executed on time and as per contract requirements
  • Other duties as assigned
• Working Conditions:
  • In-person work environment, a minimum of four days/week

• Experience:
  • Minimum of 5 years in Strategic Communications or similar
  • Minimum four years of progressive experience supporting and delivering community engagement activities on an infrastructure project or in a complex stakeholder environment
  • Experience in municipal, provincial or federal government is an asset
  • Interest, knowledge and aptitude in transportation, construction and community relations is an asset
  • Effective verbal and written communication and presentation skills, excellent interpersonal, skills
  • Understanding of how government works, as well as political acuity, will also be an asset
  • Experience in Adobe Illustrator is an asset
• Education:
  • Bachelor’s degree in Communications, Public Relations, Journalism, Political Science, or a related discipline. A combination of equivalent education, training, and experience will also be accepted
• Skills and Competencies:
  • Experienced in summarizing technical information effectively
  • Sound researching skills and techniques
  • Skilled in taking an organized approach to task and project management
  • Applies and adapts project management principles within the communication profile
  • Has exposure to infrastructure project communications and stakeholder engagement
  • Act as a project ambassador
  • Willingness to work in a collaborative team-centric environment
  • Capable of and experience working independently and as part of a team
  • Confidence to engage with a variety of stakeholders and stakeholder groups