Information Technology Support Technician

MatchPoint; Grand Rapids; On-site; CAD 48,000 - 86,000; Full time

Job summary

MatchPoint Solutions is seeking an experienced IT Support Technician II to provide onsite, walk-up, and Level 1-3 technical support to global users. The role requires 5+ years of IT support experience with Windows, macOS, servers, and printers, plus strong AD/M365/Intune skills. You will troubleshoot hardware, software, and networks, and handle escalated tickets.

Rate is $25-$45/hr (DOE). This is a long-term position with opportunities to work across international teams.

Qualifications

• 5+ years of IT support experience with Windows, PCs, servers, and printers.
• Experience with Active Directory, Microsoft 365, Intune/MDM, and macOS.
• Hardware, software, peripheral, and network troubleshooting.
• Experience with IP networks, LAN/WAN, and network monitoring tools.
• PowerShell scripting experience.
• Experience handling escalated Level 3 support tickets.
• Certifications: CompTIA A+, ITIL, Network+, CCNA, or Microsoft Endpoint preferred.
• SharePoint Online and Power Automate experience is a plus.
• Strong communication, troubleshooting, and customer service skills.

Skills

Communication skills

Customer service

Troubleshooting

Teamwork

Education

CompTIA A+

ITIL

Network+

CCNA

Microsoft Endpoint certification

Tools

Active Directory

Microsoft 365

Intune/MDM

macOS

IP networks

LAN/WAN

Network monitoring tools

PowerShell

SharePoint Online

Power Automate

Job description

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from ideas to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

Location: Grand Rapids, MI

Duration: Long Term

Rate: $25-$45/hr (DOE)

We are looking for an experienced IT Support Technician II to provide onsite, walk-up, and Level 1-3 technical support to global users.

Key Requirements:

• 5+ years of IT support experience with Windows, PCs, laptops, servers, and printers
• Strong experience with Active Directory, Microsoft 365, Intune/MDM, and macOS
• Hardware, software, peripheral, and network troubleshooting
• Experience with IP networks, LAN/WAN, and network monitoring tools
• PowerShell scripting experience
• Experience handling escalated Level 3 support tickets
• CompTIA A+, ITIL, Network+, CCNA, or Microsoft Endpoint certification preferred
• SharePoint Online and Power Automate experience is a plus
• Strong communication, troubleshooting, and customer service skills

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.