Information Technology Specialist

Sharp Brains; Vaughan; On-site; CAD 34,440 - 55,104; Full time

Job summary

Sharp Brains is seeking On-Demand EUC L1 / Smart Hands Support Engineers in York Region, Vaughan. This freelance position involves providing onsite IT support at customer locations, ideal for independent field engineers.

Key responsibilities include troubleshooting desktops and peripherals, updating support tickets, and coordinating with remote teams. Candidates should have a strong background in desktop support, good troubleshooting skills, and the ability to work independently.

Qualifications

• Experience in EUC / Desktop Support / Smart Hands roles.
• Basic knowledge of Windows OS, hardware troubleshooting, and networking.
• Familiarity with ticketing systems and onsite support procedures.

Responsibilities

• Provide onsite Smart Hands and L1 EUC support.
• Troubleshoot desktops, laptops, printers, and peripheral devices.
• Perform hardware installation, replacement, and basic break/fix activities.

Skills

EUC / Desktop Support experience

Windows OS knowledge

Hardware troubleshooting

Good communication skills

Ability to work independently

Job description

Job Title: On-Demand EUC L1 / Smart Hands Support Engineer Job Type: On-Call Support

Job Overview

We are looking for freelance EUC L1 / Smart Hands Support Engineers to provide ondemand onsite IT support for customer location. This is a ticket-based and dispatch support role, ideal for independent IT field engineers.

Key Responsibilities

• Provide onsite Smart Hands and L1 EUC support.
• Troubleshoot desktops, laptops, printers, and peripheral devices.
• Perform hardware installation, replacement, and basic break/fix activities.
• Assist with network connectivity and basic cabling tasks.
• Provide remote hands support for senior technical teams.
• Update tickets, document work performed, and share site reports/photos when required.
• Coordinate with remote support teams and follow project SOPs.

Required Skills

• Experience in EUC / Desktop Support / Smart Hands roles.
• Basic knowledge of Windows OS, hardware troubleshooting, and networking.
• Familiarity with ticketing systems and onsite support procedures.
• Good communication and troubleshooting skills.
• Ability to work independently onsite.

Preferred

• Previous field support or data centre support experience.
• Own transportation and basic toolkit preferred.
• Availability for on-call or short-notice assignments.