Information Technology Manager (Remote)

Arsenault; Calgary; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Arsenault is seeking an Information Technology Manager to lead IT operations across remote and two physical offices (Calgary HQ and London). The role focuses on planning, implementing, and governing IT services, security practices, and vendor management to support a distributed workforce.

You will oversee IAM strategies (SSO/MFA), desktop OS management, and enterprise tools (M365, Google Workspace, Zoom, Atlassian).

Qualifications

• 4+ years in an IT service & administration role; 2+ years in a leadership role
• Experience designing, managing and monitoring IAM services (SAML, MFA, SSO)
• Expertise in desktop OS management (Apple and Windows)
• Experience with Microsoft 365, Google Workspace, Bitwarden, Zoom, Gong, Atlassian, Envoy
• Knowledge of networking including firewall config, VPN, secure WiFi
• Proficiency in PowerShell or other scripting languages
• Ability to lift at least 50 lbs
• Strong customer/user experience focus for ITSM
• Proven leadership with track record of delivering projects
• Excellent written and verbal communication; capable of addressing diverse audiences
• Curiosity to continuously evaluate and improve services, processes and tools

Responsibilities

• Plan, develop and manage IT services, programs, software and hardware
• Develop IT/security best practices, service KPIs and project roadmap
• Coordinate with service partners and vendors for timely delivery
• Manage IT services for remote staff and two offices (Calgary HQ, London office)
• Manage cloud-based IAM, MFA, and SSO services
• Work with Security & Compliance to evolve practices and support audits
• Develop monitoring to automate network/system/service visibility

Skills

Leadership

IT service management

IAM (SSO, MFA)

Desktop OS management

Networking basics

Scripting (PowerShell)

Verbal and written communication

Cross-functional collaboration

Tools

JumpCloud

Azure AD

Microsoft 365

Google Workspace

Bitwarden

Zoom

Gong

Atlassian

Envoy

Job description

About the job Information Technology Manager (Remote)

Arsenault is a global software-as-a-service provider with corporate headquarters in Calgary, Canada. The companys Arsenault VDR product is the worlds most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance.
Arsenault is currently operating 100% remotely during the pandemic. Once it is safe to do so, you will have the flexibility to work in the office or continue to work from home...or a mix of both!
Arsenault is looking for someone with a service first personality to lead our IT operations team. You should have experience planning and managing projects from idea to implementation and be comfortable communicating with a diverse group of people from different departments.

As an Information Technology Manager, you will:

• Responsible for the planning, development and management of IT services, programs, software, and hardware throughout the organization
• Develop and implement IT and security best practices, service KPIs, and a project roadmap strategy
• Work with IT service partners and vendors to ensure prompt delivery of hardware, software, SaaS tools, manage timelines, renewal life cycles, and warranty services, without disrupting business continuity
• Manage all aspects of IT service for both remote employees and 2 physical offices. The headquarters in downtown Calgary as well as a sales and support office in London which covers EMEA
• Manage cloud based user directory, IAM, Multi-Factor, Single Sign on Service
• Work with Security & Compliance teams to evolve security practices, assist with audits, and ensure vulnerabilities are promptly remediated
• Develop a monitoring strategy to automate the continuous monitoring of network, systems, and services to ensure processes are operating as designed

We know youre going to be a great Information Technology Manager, if you:

• You have 4+ years of experience in an IT service & administration role and 2+ years in a leadership role
• You have experience designing, managing and monitoring IAM services including Single Sign On (SAML), Multi-factor, and Group Policies. (eg. Jumpcloud, Azure AD)
• You are an expert in managing desktop operating systems (Apple OS and Windows)
• You have experience in managing, configuring, and troubleshooting corporate software applications such as Microsoft 365, Google Workspace, Bitwarden, Zoom, Gong, Atlassian, and Envoy
• You have dealt with physical and logical networking including, firewall configuration, VPN service and maintaining a secure WiFi network
• You have experience with PowerShell or other scripting languages
• You are able to lift at least 50lbs
• You are passionate about continually improving the user experience of people interacting with the ITSM team
• You are a trusted leader with a track record of delivering projects which exceed expectations. People love being on your team and are highly motivated
• You are detail oriented, organized and always prepared
• You have excellent verbal and written communication skills and are comfortable addressing a diverse audience of business professional
• You are naturally curious and continuously research, evaluate and recommend improvements to the organizations services, processes and tools

*Note: This is a summary of the duties that are essential to this role and is not an exhaustive list. Arsenault reserves the right to add or amend duties as necessary.
At Arsenault, were successful because we care about our clients, and our team members share our core values of humour, success, respect and collaboration. We know that success is derived from motivated people who take pride in building a business that makes a difference.
Arsenault is an equal-opportunity employer strongly committed to diversity and inclusion within the workplace.
Arsenault welcomes and encourages applications from people with disabilities and can make accommodations on request for candidates throughout all aspects of the hiring process.