information technology (IT) support technician

Total North; Whitehorse; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where you'll leverage your technical expertise to support users and maintain computer systems. This role involves troubleshooting, providing training, and ensuring seamless operations of networks and servers. You'll be responsible for maintaining logs of issues and solutions, performing backups, and delivering exceptional customer service. If you thrive in a collaborative environment and possess strong problem-solving skills, this opportunity is perfect for you. Enjoy the chance to make a significant impact while working independently and traveling as needed.

Benefits

Paid time off (volunteering or personal days)

Qualifications

• 3-5 years of experience in technical support and problem-solving.
• Strong client focus and interpersonal skills for effective communication.

Responsibilities

• Report on computer systems performance and provide user support.
• Perform preventive maintenance and backup procedures.

Skills

Problem-solving

Client focus

Time management

Interpersonal skills

Initiative

Organizational skills

Team player

Quick learner

Tools

Networking software

Networking hardware

Networking security

Servers

Security software

MS Office

MS Windows

Networks

MS Exchange

Voice over IP

Cloud

Firewall

Job description

Experience: 3 years to less than 5 years

Tasks:

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Perform web-server backup and recovery operations
• Provide customer service
• Perform preventive maintenance
• Provide problem-solving services to network users
• Perform backup procedures to ensure data preservation

Computer and Technology Knowledge:

• Networking software
• Networking hardware
• Networking security
• Servers
• Security software
• MS Office
• MS Windows
• Networks
• MS Exchange
• Voice over IP
• Cloud
• Firewall

Area of Work Experience:

• Project planning

Transportation / Travel Information:

• Willing to travel regularly
• Valid driver's licence

Work Conditions and Physical Capabilities:

• Ability to work independently

Personal Suitability:

• Client focus
• Efficient interpersonal skills
• Initiative
• Organized
• Team player
• Time management
• Quick learner

Other Benefits:

• Paid time off (volunteering or personal days)