Software Support Engineer

CODESYS Corporation; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

CODESYS Corporation is seeking a full-time technical support specialist to provide first and second-level support to OEMs and end-users. This role involves troubleshooting and resolving technical issues while collaborating with development teams. The ideal candidate will have a Bachelor's degree in a technical field and at least two years of industry experience. Competitive salary and benefits are offered.

Benefits

Health insurance

401k

Flexible work hours

Opportunities to learn and grow

Qualifications

• Bachelor’s degree in computer science, electrical engineering, or comparable technical degree.
• Minimum of two years of work experience in the industry.
• Knowledge of industrial automation and control technologies.

Responsibilities

• Provide first and second-level technical support to OEMs and end-users.
• Coordinate with technical support colleagues to resolve support requests.
• Work closely with development and product management teams to resolve product issues.

Skills

Troubleshooting

Problem Solving

Analysis

Organizational Skills

Education

Bachelor's degree in computer science or electrical engineering

Tools

PLC Programming

DCS Programming

PAC Programming

Job description

Full-time position at the Beverly, MA office or remote in select states (MA, GA, WI, MN, CA)

Your Tasks:

• Provide first and second-level technical support to OEMs and end-users
• Work closely with customers on programming questions and application issues
• Coordinate with technical support colleagues to ensure all support requests are accurately and efficiently resolved
• Work closely with the development and product management teams to report and resolve product issues, software bugs, and usability issues

Your profile:

• Bachelor’s degree in computer science, electrical engineering, or comparable technical degree and experience.
• A minimum of two years of work experience in the industry.
• Knowledge of industrial automation and control technologies, Fieldbus, and IIoT.
• Experience with programming PLC, DCS, PAC, or similar industrial control systems with IEC 61131-3 is a plus.
• Great troubleshooting, analysis, and problem-solving skills.
• Good organizational skills and ability to successfully multi-task and prioritize.
• Willing to occasionally travel to customer sites, within the continental US and Canada.

We offer:

• Challenging tasks: Work with our customers on integrating and customizing the most successful hardware-independent industrial automation programming software on the market.
• A trendsetting technology: CODESYS is setting standards in the fields of Industry 4.0 and IIoT.
• Agile development processes: Actively shape CODESYS as a member of our team.
• International environment: Collaborate with CODESYS teams in the US and Germany on projects for international customers.
• Competitive salary and excellent benefits including health insurance, 401k, and flexible work hours.
• Working in a small, expanding team with many opportunities to learn and grow

CODESYS Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are looking forward to your application!