information technology (IT) support technician

Prince Logistic Services; Saint-Antoine-Abbé; On-site; CAD 55,000 - 75,000; Full time

Job summary

Prince Logistic Services is seeking an experienced IT Help Desk Analyst to join our on-site team in Quebec. You will support end users, manage incidents, and help maintain network and computer systems at our facility.

The role requires 5+ years in IT support, a college-level certificate or diploma, and fluency in English or French. You will set up equipment, troubleshoot, document solutions, and provide training to users as needed.

Qualifications

• 5+ years of IT help desk experience.
• On-site role at the physical location with no remote option.
• Proficiency in English or French.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer issues.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Manage incidents

Skills

Bilingual English/French

Customer focus

Education

College/CEGEP certificate (1–2 years)

Tools

ITIL

Networking software

Networking hardware

Networking security

Internet

Servers

Desktop applications

File management software

Security software

Mail server software

MS Active Directory

MS Office

MS Windows

TCP/IP

Wireless networks

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Overview

Languages

English or French

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk
• Private company, corporation or industry
• Private sector

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Mail server software
• MS Active Directory
• MS Office
• MS Windows
• TCP/IP
• Wireless networks

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and/or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people